The retail world moves fast, and employees need to be able to access critical information virtually anywhere and anytime. For Sama Eyewear, their antiquated private branch exchange (PBX) phone system wasn’t designed to keep up with this new way of working. On top of the high maintenance costs, employees couldn’t:
Adding to Sama’s technology issues, the company used a satellite dish for internet, which produced speeds slower than ISDN.
Since Business Development Manager Cyrus Khavari used to work at Ricoh, he knew we had the solutions and recommendations Sama needed to modernize their communications infrastructure.
A Find Me/Follow Me function that displays the Sama office number on all outgoing calls made on site or remotely
Heads Up Display (HUD) unified communications software so employees have traditional switchboard capabilities right from their computer.
With boutiques in Beverly Hills and West Hollywood, CA, an online store and products sold in high-end optical shops in more than 40 countries, Sama Eyewear is one of the world’s finest and most exclusive fashion eyewear brands. A portion of the their profits help fund the Sam Vance Foundation, the company’s own nonprofit devoted to helping teens and young adults with drug use and recovery.
With their new VoIP system, they got more useful capabilities for the same price as their older, outdated setup. Right from their computer, the system allows employees to:
As for their new cloud-based internet service, they now have the communication capabilities customers would expect from a company of their stature.