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Ricoh Support. Simplified. Secure.

Manage invoices, equipment, meter reads and more – all in one secured online platform.

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Sign in or sign up and access your MyRicoh account.
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Ricoh moves at the speed of your business. MyRicoh is a quick and easy way to securely manage your account and do business with us online 24/7, on your schedule, whenever it's most convenient for you anytime, anywhere.
 
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Account management

  • Visit your account dashboard that summarizes all of your activity
  • View and edit your account profile, contact information, bill-to/ship-to addresses
  • Search Invoice Number, Payment Number, PO Number, Serial Number and more
  • Manage PO renewals for accounts without regular renewal grace periods
  • Submit, track and explore service requests and download service contracts
  • Review contracts and PO statuses, attach new POs and request updated invoices
  • Access a copy of your most recent PO renewal letters and PO details
  • Find contract information: rates, inclusions, dates and serial equipment ID
  • Chat to get help with screen sharing
 
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Invoice management

  • View open invoices and payment activity
  • View and pay equipment, meters, supplies and field service invoices
  • Print, export, or view up to 10 invoices into a single PDF
  • Report a dispute on invoices and track an issue or question
  • Manage invoice preferences and select multiple invoices to be paid
  • Choose to pay in single or multiple transactions
  • Apply credit balances to unpaid invoices
 
 

Purchase management

  • Browse and order products, supplies and technology services
  • Track orders in real-time
  • Purchase at your contracted price and select payment options
  • Easily place future orders using the same Shipping and Billing Details.
  • See history of POs (up to 2 years)

Equipment management

  • Create and track service requests
  • Manage orders and returns and track status
  • Order inclusive and other supplies to support your fleet
  • Track meter reads, designate a primary meter contact and receive alerts
  • See real-time relocation quotes and scheduling
  • Automatically request and track a Return Material Authorization (RMA)
  • Return quantity which was originally ordered and not already returned
 
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Get help

  • Chat live: Connect with Ricoh's Online Support Suite
  • Share screens: With help desk representatives so they can see the problem
  • Get questions answered: Everything from how to operate your device to assigning POs to invoices
  • Read FAQs: Find answers to answers that customers frequently have
  • Notifications: Get alerts invoice due dates and much more
  • Get in touch: Email your sales rep directly from MyRicoh
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Data security

  • Compliance: Meet federal and industry compliance regulations
  • SSL encryption: Help protect confidential information and mitigate cyber-threats
  • Permissions: Assign users level of access based on permissions set by the administrator
  • Customer Account Administrator: Super admin user controls access to all MyRicoh functionality
  • Fleet Administrator: Manage systems and assign equipment based on location and fleet needs
  • Workflows: Authorized users work in the normal approval process