Locations
Search
MyRicoh
Contact
Change
Photo of a man wearing a purple sweater working at his laptop.

Ricoh Support. Simplified. Secure.

Manage invoices, equipment, meter reads and more – all in one secured online platform.

Ricoh Bubble logo insert
Sign in or sign up and access your MyRicoh account.
Log into MyRicoh

Create account

Greater than image
Ricoh moves at the speed of your business. MyRicoh is a quick and easy way to securely manage your account and do business with us online 24/7, on your schedule, whenever it's most convenient for you anytime, anywhere.
 
Photo of a girl in a striped shirt and glasses, smiling and working on a tablet.
 

Account management

  • Visit your account dashboard that summarizes all of your activity
  • View and edit your account profile, contact information, bill-to/ship-to addresses
  • Search Invoice Number, Payment Number, PO Number, Serial Number and more
  • Manage PO renewals for accounts without regular renewal grace periods
  • Submit, track and explore service requests and download service contracts
  • Review contracts and PO statuses, attach new POs and request updated invoices
  • Access a copy of your most recent PO renewal letters and PO details
  • Find contract information: rates, inclusions, dates and serial equipment ID
  • Chat to get help with screen sharing
 
men looking at a laptop
 

Invoice management

  • View open invoices and payment activity
  • View and pay equipment, meters, supplies and field service invoices
  • Print, export, or view up to 10 invoices into a single PDF
  • Report a dispute on invoices and track an issue or question
  • Manage invoice preferences and select multiple invoices to be paid
  • Choose to pay in single or multiple transactions
  • Apply credit balances to unpaid invoices
 
 

Purchase management

  • Browse and order products, supplies and technology services
  • Track orders in real-time
  • Purchase at your contracted price and select payment options
  • Easily place future orders using the same Shipping and Billing Details.
  • See history of POs (up to 2 years)

Equipment management

  • Create and track service requests
  • Manage orders and returns and track status
  • Order inclusive and other supplies to support your fleet
  • Track meter reads, designate a primary meter contact and receive alerts
  • See real-time relocation quotes and scheduling
  • Automatically request and track a Return Material Authorization (RMA)
  • Return quantity which was originally ordered and not already returned
 
customer service agent
 

Get help

  • Chat live: Connect with Ricoh's Online Support Suite
  • Share screens: With help desk representatives so they can see the problem
  • Get questions answered: Everything from how to operate your device to assigning POs to invoices
  • Read FAQs: Find answers to answers that customers frequently have
  • Notifications: Get alerts invoice due dates and much more
  • Get in touch: Email your sales rep directly from MyRicoh
woman IT data security
 

Data security

  • Compliance: Meet federal and industry compliance regulations
  • SSL encryption: Help protect confidential information and mitigate cyber-threats
  • Permissions: Assign users level of access based on permissions set by the administrator
  • Customer Account Administrator: Super admin user controls access to all MyRicoh functionality
  • Fleet Administrator: Manage systems and assign equipment based on location and fleet needs
  • Workflows: Authorized users work in the normal approval process