Ricoh Support. Simplified. Secure.
Manage invoices, equipment, meter reads and more – all in one secured online platform.
Ricoh moves at the speed of your business. MyRicoh is a quick and easy way to securely manage your account and do business with us online 24/7, on your schedule, whenever it's most convenient for you anytime, anywhere.

Account management
Visit your account dashboard that summarizes all of your activity
View and edit your account profile, contact information, bill-to/ship-to addresses
Search Invoice Number, Payment Number, PO Number, Serial Number and more
Manage PO renewals for accounts without regular renewal grace periods
Submit, track and explore service requests and download service contracts
Review contracts and PO statuses, attach new POs and request updated invoices
Access a copy of your most recent PO renewal letters and PO details
Find contract information: rates, inclusions, dates and serial equipment ID
Chat to get help with screen sharing

Invoice management
View open invoices and payment activity
View and pay equipment, meters, supplies and field service invoices
Print, export, or view up to 10 invoices into a single PDF
Report a dispute on invoices and track an issue or question
Manage invoice preferences and select multiple invoices to be paid
Choose to pay in single or multiple transactions
Apply credit balances to unpaid invoices

Get help
Chat live: Connect with Ricoh's Online Support Suite
Share screens: With help desk representatives so they can see the problem
Get questions answered: Everything from how to operate your device to assigning POs to invoices
Read FAQs: Find answers to answers that customers frequently have
Notifications: Get alerts invoice due dates and much more
Get in touch: Email your sales rep directly from MyRicoh

Data security
Compliance: Meet federal and industry compliance regulations
SSL encryption: Help protect confidential information and mitigate cyber-threats
Permissions: Assign users level of access based on permissions set by the administrator
Customer Account Administrator: Super admin user controls access to all MyRicoh functionality
Fleet Administrator: Manage systems and assign equipment based on location and fleet needs
Workflows: Authorized users work in the normal approval process