Ricoh Support. Simplified. Secured.
Benefits of using MyRicoh
We aim to move at the speed of your business. MyRicoh is a quick and easy way to securely manage your account and do business with us online 24/7, on your schedule, whenever it's most convenient for you anytime, anywhere.
Account management
An account dashboard summarizing all of your activity
View/edit your account profile, contact information, bill-to/ship-to addresses
Search Invoice, Payment, PO, Serial Numbers and more
Manage PO renewals for accounts without regular renewal grace periods
Submit, track and explore service requests and download service contracts
Review contracts and PO statuses, attach new POs and request updated invoices
Access copies of most recent PO renewal letters and PO details
Find contract information: rates, inclusions, dates and serial equipment ID
Chat to get help with screen sharing
Invoice management
View open invoices and payment activity
View and pay equipment, meters, supplies and field service invoices
Print, export, or view up to 10 invoices into a single PDF
Report a dispute on invoices and track an issue or question
Manage invoice preferences and select multiple invoices to be paid
Choose to pay in single or multiple transactions
Apply credit balances to unpaid invoices
Purchase management
Browse and order products, supplies and technology services
Track orders in real-time
Purchase at your contracted price and select payment options
Easily place future orders using the same Shipping and Billing Details.
See history of POs (up to 2 years)
Equipment management
Create and track service requests
Manage orders and returns and track status
Order inclusive and other supplies to support your fleet
Track meter reads, designate a primary meter contact and receive alerts
See real-time relocation quotes and scheduling
Automatically request and track a Return Material Authorization (RMA)
Return quantity which was originally ordered and not already returned
Get help
Chat live: Connect with Ricoh's Online Support Suite
Share screens: With help desk representatives so they can see the problem
Get questions answered: Everything from how to operate your device to assigning POs to invoices
Read FAQs: Find answers to answers that customers frequently have
Notifications: Get alerts invoice due dates and much more
Get in touch: Email your sales rep directly from MyRicoh
Data security
Compliance: Meet federal and industry compliance regulations
SSL encryption: Help protect confidential information and mitigate cyber-threats
Permissions: Assign users level of access based on permissions set by the administrator
Customer Account Administrator: Super admin user controls access to all MyRicoh functionality
Fleet Administrator: Manage systems and assign equipment based on location and fleet needs
Workflows: Authorized users work in the normal approval process
