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Support & Downloads

Receive support your way, anytime.

Downloads and Support

Enter your product details to reach the resources you need


How to install drivers


More downloads

  • Universal Print Driver
    Enables users to use various printing devices.
  • Device Software Manager
    Detects the applicable MFPs and printers on your network or connected PCs via USB.
  • Tivoli
    Provides the added identification of several multifunctional devices.
  • Citrix Support
    A single, intelligent advanced driver, which can be used across your fleet of multifunction and laser printers.
  • Legacy InfoPrint Workgroup Printer Support.
    Get support for legacy and discontinued IBM/InfoPrint workgroup and industrial printers.
Important Note: Please read Software License Agreement before proceeding with any downloads.
  • Knowledge Base

    Find answers to your questions about Ricoh devices and related third-party products by searching our online database anytime.  

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  • Safety Data Sheets

    Search this site by product category and product name to find safety data sheets for North America.                                               

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  • Service Request App

    Download the app free from the Ricoh Application Site on your Smart Operation Panel.                                                                                    

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MP W8140 in Office Environment – Right Angle

Commercial & Industrial Printing Support

Commercial & Industrial Printing Support: 877-318-8968

Infoprint Support & Supplies: 888-426-7746


Software Support Handbook


Important Note: Please read Software License Agreement before proceeding with any downloads.


Technical support and service


Technical support and service


Product support

For projectors, desktop and HotSpot printers, video conferencing equipment and interactive whiteboards, call the help desk at 800-742-6438.

Consumer digital camera and support

Find product downloads, customer care and more.

Secure fax

Call the technical support line at 800-333-2679.

Commercial and industrial print support

For continuous feed, cut-sheet and wide-format printers, call 877-318-8968.

Ricoh Dynamic Capture
For camera imaging support, submit a support request or call 714-361-3855.


Sales and general inquiries


Sales and general inquiries

Products and solutions
Phone: 800-637-4264
Monday - Friday 8:00 AM - 5:00 PM EST
Ricoh Dynamic Capture
5 Dedrick Place
West Caldwell, NJ 07006
Customer service email: dynamic.capture@ricoh-usa.com
Visit the website

Production print
Phone: 1-800-63-RICOH (74264)
Monday - Friday 8:00 AM - 5:00 PM EST

Semiconductors by Ricoh Electronic Devices
675 Campbell Technology Parkway
Suite 200
Campbell, CA 95008
Phone: 408-610-3105
Email: edd@ricoh-usa.com
Visit the website to view our semiconductor products


Regional dealer office locations (dealer sales only)


Regional dealer office locations (dealer sales only)


5 Dedrick Place
West Caldwell, NJ 07006
Phone: 973-882-2000
Fax: 973-808-7523
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1123 Warner Avenue
Tustin, CA 92780
Phone: 714-689-6808
Fax: 714-689-6657
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4667 North Royal Atlanta Drive
Tucker, GA 30084
Phone: 770-495-4123
Fax: 770-495-4199
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101 N. Wacker Dr. Ste 1100
Chicago, IL 60606
Phone: 312-416-1966
Fax: 312-987-1068
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