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Downloads and Support

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How to install drivers


More downloads

  • Universal Print Driver
    Enables users to use various printing devices.
  • Device Software Manager
    Detects the applicable MFPs and printers on your network or connected PCs via USB.
  • Tivoli
    Provides the added identification of several multifunctional devices.
  • Citrix Support
    A single, intelligent advanced driver, which can be used across your fleet of multifunction and laser printers.
  • Legacy InfoPrint Workgroup Printer Support.
    Get support for legacy and discontinued IBM/InfoPrint workgroup and industrial printers.
Important Note: Please read Software License Agreement before proceeding with any downloads.
  • Knowledge Base

    Find answers to your questions about Ricoh devices and related third-party products by searching our online database anytime.  

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  • Safety Data Sheets

    Search this site by product category and product name to find safety data sheets for North America.                                               

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  • Service Request App

    Download the app free from the Ricoh Application Site on your Smart Operation Panel.                                                                                    

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Notice on CPU Vulnerabilities - Meltdown and Spectre


Ricoh is aware of the news regarding two security vulnerabilities called "Spectre" and "Meltdown" which were publicly disclosed on January 3rd, 2018. Both highlight the potential to extract information from a CPU cache by exploiting certain CPU hardware implementation mechanisms.

The security and integrity of our customers' data and devices remains of utmost importance to Ricoh. We are currently investigating to confirm whether any of our devices include and/or are affected by these vulnerabilities.

  • With this vulnerability there is the potential to extract information from a CPU cache by exploiting certain CPU implementation mechanisms. For this to occur, malicious code would need to be executed on the device.
  • Our Ricoh MFP/LPs only allow installation of programs which have been digitally signed by Ricoh. This means it is not possible for a malicious program exploiting this vulnerability to be installed on the device.
  • We are not aware of any data or security breaches to any of our customers at this time.

Our technology and security experts continue to work closely with other hardware and operating system vendors to develop an industry-wide approach to resolve this issue promptly and constructively.

As more information becomes available we will provide updates to this web page.


Email Phishing Alert

Business E-mail Compromise (BEC) scams continue to be a serious issue for companies including Ricoh. Recent examples of potentially fraudulent and/or non-Ricoh sanctioned websites include: "Ricohh-usa.com" which could be used to masquerade as the Ricoh domain and “ricohdrivers.com” which is not a Ricoh owned and operated website.  Our official domain is Ricoh-usa.com

We recommend our customers always be vigilant. If you are uncertain of a site’s legitimacy, reach out to your account team for verification and if necessary, block any fraudulent or suspect domain.

We take these matters seriously, and you should, too. We urge you to be cautious with unexpected email requests for personal or financial information, such as banking or other confidential details. Do not respond to these emails.

Learn additional tips for identifying and handling BEC scams.

WannaCry statement

WannaCry is ransomware that targets computers running Windows. After encrypting data on an infected system, it demands payment before you can regain access to your data. WannaCry has infected many computers around the world, and many organizations have started implementing countermeasures.

We are committed to keeping our products and services as secure as possible for our clients around the world. At this time, we are actively monitoring the situation and working to take appropriate measures.
MP W8140 in Office Environment – Right Angle

Commercial & Industrial Printing Support

Commercial & Industrial Printing Support: 877-318-8968

Infoprint Support & Supplies: 888-426-7746


Software Support Handbook


Important Note: Please read Software License Agreement before proceeding with any downloads.


Technical support and service


Technical support and service


Product support

For projector, desktop and HotSpot printers, video conferencing equipment and interactive whiteboards, call the help desk at 800-742-6438.

Consumer digital camera and support

Find product downloads, customer care and more.

Secure fax

Call the technical support line at 800-333-2679.

Commercial and industrial print support

For continuous feed, cutsheet and wide-format printers, call 877-318-8968.

Ricoh Dynamic Capture
For camera imaging support, submit a support request or call 714-361-3855.


Sales and general inquiries


Sales and general inquiries

Products and solutions
Phone: 800-637-4264
Monday - Friday 8:00 AM - 5:00 PM EST
Ricoh Dynamic Capture
5 Dedrick Place
West Caldwell, NJ 07006
Customer service email: dynamic.capture@ricoh-usa.com
Visit the website

Production print
Phone: 1-800-63-RICOH (74264)
Monday - Friday 8:00 AM - 5:00 PM EST

Semiconductors by Ricoh Electronic Devices
675 Campbell Technology Parkway
Suite 200
Campbell, CA 95008
Phone: 408-610-3105
Email: edd@ricoh-usa.com
Visit the website to view our semiconductor products


Regional dealer office locations (dealer sales only)


Regional dealer office locations (dealer sales only)


5 Dedrick Place
West Caldwell, NJ 07006
Phone: 973-882-2000
Fax: 973-808-7523
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1123 Warner Avenue
Tustin, CA 92780
Phone: 714-689-6808
Fax: 714-689-6657
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4667 North Royal Atlanta Drive
Tucker, GA 30084
Phone: 770-495-4123
Fax: 770-495-4199
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101 N. Wacker Dr. Ste 1100
Chicago, IL 60606
Phone: 312-416-1966
Fax: 312-987-1068
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