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Support & Downloads

Receive support your way, anytime


Find your downloads

Download drivers, software and manuals — just enter your product details to reach the resources you need. 

How to install drivers

pbl closeup scan printer

Remotely monitor and manage your printer fleet in real time with @Remote, a web-based tool that also automates your toner orders and meter reads.
  • Knowledge Base

    Find answers to your questions about Ricoh devices and related third-party products by searching our online database anytime.     

    Ricoh Knowledge Base

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  • Safety Data Sheets

    Search this site by product category and product name to find safety data sheets for North America.                                                            


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  • Maintenance Services

    Discover our standard and custom offerings — and the experienced, certified people who deliver them.

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  • About MyRicoh

    Explore what you can do with a MyRicoh account: purchase online, submit meter reads, request service and more.

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  • Schedule Services

    Schedule and track service requests online through your MyRicoh account.      

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Technical support and service


Technical support and service


Product support

For projector, desktop and HotSpot printers, video conferencing equipment and interactive whiteboards, call the help desk at 800-742-6438.

Consumer digital camera and support

Find product downloads, customer care and more.

Secure fax

Call the technical support line at 800-333-2679.

Production print support

For continuous print, cutsheet and wide format printers, call 877-318-8968.

Ricoh Dynamic Capture
For camera imaging support, submit a support request or call 714-361-3855.


Sales and general inquiries


Sales and general inquiries

Products and solutions
Phone: 800-637-4264
Monday - Friday 8:00 AM - 5:00 PM EST
Ricoh Dynamic Capture
5 Dedrick Place
West Caldwell, NJ 07006
Customer service email: dynamic.capture@ricoh-usa.com
Visit the website

Production print
Phone: 877-646-3677
Monday - Friday 8:00 AM - 5:00 PM EST

Semiconductors by Ricoh Electronic Devices
675 Campbell Technology Parkway
Suite 200
Campbell, CA 95008
Phone: 408-610-3105
Email: edd@ricoh-usa.com
Visit the website to view our semiconductor products


Regional dealer office locations (dealer sales only)


Regional dealer office locations (dealer sales only)


5 Dedrick Place
West Caldwell,NJ 07006
Phone: 973-882-2000
Fax: 973-808-7523
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1123 Warner Avenue
Tustin, CA 92780
Phone: 714-689-6808
Fax: 714-689-6657
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4667 North Royal Atlanta Drive
Tucker,GA 30084
Phone: 770-495-4123
Fax: 770-495-4199
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222 N La Salle St Suite 705
Chicago, IL 60601
Phone: 312-416-1966
Fax: 312-987-1068
Map It


InfoPrint Workgroup and Industrial Printers

Find supplies, drivers and manuals for our workgroup and industrial printers.




Important Note: Please read Software License Agreement before proceeding with any downloads.