IDG’s 32nd annual CIO award program has recognized Ricoh as a recipient of a 2019 CIO 100 award for Smart Hands, our hands-free way for field technicians to connect directly and immediately with cloud-hosted knowledge repositories and subject matter experts. This award celebrates 100 organizations that exemplify the highest level of operational and strategic excellence in information technology (IT). Smart Hands enables our 4,500 field technicians to improve first-time fix rate and customer satisfaction, allowing immediate access to the information required to solve complex customer issues. For more information, read the press release.
We have been named a gold winner in the Most Innovative Company category of the Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. For more than 80 years, we've continued to build on its founding legacy of innovation, developing the tools and expertise to help our customers meet the challenges of a changing world. For more information, read the press release.
Ricoh received the highest gold rating in EcoVadis' sustainability survey. Ranking in the top 5% of all companies surveyed, Ricoh has consistently received the highest rating since first receiving Gold in 2014.
EcoVadis assesses suppliers from 155 countries and across 198 business sectors on corporate policies, initiatives and achievements in areas concerning the Environment, Labor & Human Rights, Ethics, and Sustainable Procurement. As Ricoh proactively strives to improve sustainability, this gold rating is a testament to its sustainable activities in helping achieve the SDGs. For more information, please read the press release.
2019-2020 BLI PaceSetter Award
Buyers Lab (BLI) has awarded Ricoh the 2019-2020 BLI PaceSetter award in the MFP Cloud Ecosystem arena for our work at the forefront of the evolving MFP ecosystem. As part of our Dynamic Workplace Intelligence approach, we have pioneered the delivery of updateable, configurable technologies for today's rapidly changing digital workplaces; due to our stand-out Smart Integration platform, Cloud Workflow Solutions, and Always Current Technology. For more information, read the press release.