David Pagenkopf of Ricoh USA, Inc. was named a finalist in the 14th Annual Stevie^® Awards for Sales & Customer Service. Ricoh nominated Pagenkopf for the award in the Customer Service and Contact Center Individual category based on his innovative work advancing the voice of customer (VOC) through the creation of more efficient and reliable customer feedback loops. His efforts have enabled business leaders throughout Ricoh to more quickly and proactively respond to customer needs, furthering the customer-centric value Ricoh delivers. Created in 2002, the Stevie^® Awards honor the positive contributions of professionals and organizations worldwide. For more details, please read the press release.

Ricoh was named a gold winner in the Most Customer Friendly Company category in the Best in Biz Awards. Supporting this honor, Ricoh was recognized for creating a role focused entirely on "voice of the customer" data collection, survey governance and feedback implementation, as well as for its Smart Hands technology for field technicians, to name a few. For more information, please read the press release.

Ricoh has been named an ENERGY STAR^® Partner of the Year for the fourth year in a row for continued leadership and superior contributions to ENERGY STAR. 2019 also marks the second straight year we've received the Sustained Excellence distinction for our enduring commitment. The accolades acknowledge our hard work in furthering environmental sustainability in our own operations and promoting sustainability to customers, employees and the larger business community. We're proud to be doing our part to make society and the planet more eco-friendly. For more information, read the press release.

IDG’s 32nd annual CIO award program has recognized Ricoh as a recipient of a 2019 CIO 100 award for Smart Hands, our hands-free way for field technicians to connect directly and immediately with cloud-hosted knowledge repositories and subject matter experts. This award celebrates 100 organizations that exemplify the highest level of operational and strategic excellence in information technology (IT). Smart Hands enables our 4,500 field technicians to improve first-time fix rate and customer satisfaction, allowing immediate access to the information required to solve complex customer issues. For more information, read the press release.

We have been selected by Training magazine to be included in it's annual Training Top 125, which ranks outstanding organizations in employer-sponsored training and development programs. This honor highlights our dedication to providing the people, processes and technologies that help customers work smarter. Now in its 18th year, the Training Top 125 ranking is based on a variety of benchmarking statistics, such as total training budget; percentage of payroll; number of training hours per employee program; goals, evaluation, measurement, and workplace surveys; hours of training per employee annually; and detailed formal programs. For more information, read the press release.

We have received an Advocating for Veterans Award as part of the Coalition for Government Procurement’s 2019 Excellence in Partnership Awards for our strong commitment to supporting a diverse employee base, including veterans and service members. This commitment is demonstrated in various ways, such as veteran-specific hiring initiatives and skills training programs, and through partnerships with outside organizations. For more information, please read the press release.

We have been named a gold winner in the Most Innovative Company category of the Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. For more than 80 years, we've continued to build on its founding legacy of innovation, developing the tools and expertise to help our customers meet the challenges of a changing world. For more information, read the press release.

Two of our innovative products have won the prestigious international German Design Award, established by the German Bundestag (the lower house of German parliament). In the Entertainment category, our PENTAX K-1, digital SLR camera took the top award, featuring a radical redesign and super-high-resolution images. With its ease of usability and aesthetic appeal, the RICOH MP 2555/3055/3555/4055/5055/6055 series monochrome multifunction printers won the Computer and Communication category.

Ricoh received the highest gold rating in EcoVadis' sustainability survey. Ranking in the top 5% of all companies surveyed, Ricoh has consistently received the highest rating since first receiving Gold in 2014.

EcoVadis assesses suppliers from 155 countries and across 198 business sectors on corporate policies, initiatives and achievements in areas concerning the Environment, Labor & Human Rights, Ethics, and Sustainable Procurement. As Ricoh proactively strives to improve sustainability, this gold rating is a testament to its sustainable activities in helping achieve the SDGs. For more information, please read the press release.

The Deming Award recognizes corporations and individuals who demonstrate an outstanding commitment to quality control, and whose products or inventions make exceptional advances in the pursuit of quality. Less than 100 select companies have won the Deming Award. Ricoh was the first office equipment manufacturer to win one — and today, we're the only such company to have won two. The criteria include corporate policy, quality systems, education and training, results and future plans.

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2019-2020 BLI PaceSetter Award

Buyers Lab (BLI) has awarded Ricoh the 2019-2020 BLI PaceSetter award in the MFP Cloud Ecosystem arena for our work at the forefront of the evolving MFP ecosystem. As part of our Dynamic Workplace Intelligence approach, we have pioneered the delivery of updateable, configurable technologies for today's rapidly changing digital workplaces; due to our stand-out Smart Integration platform, Cloud Workflow Solutions, and Always Current Technology. For more information, read the press release.

2017 Qualtrics Insights to Action Award

We have been named a winner of the Qualtrics 2017 Insights to Action (I2A) Award. As a Gold winner in the Customer Experience category, we've been recognized for our ability to collect, analyze and act upon customer data. We use that information to constantly innovate and offer solutions to customers' most pressing needs, while at the same time making it easy for you to do business with us. With almost 400 submissions, what set Ricoh apart was our ability to confront and solve very different problems with speed and agility.

Awards

Learn more about the recognition that sets us apart.

2020 Stevie® Awards for Sales & Customer Service – Finalist

Best in Biz Awards – Most Customer Friendly Company

2019 ENERGY STAR® Partner of the Year

IDG's CIO 100 List for 2019

2019 Training Top 125 Award

Advocating for Veterans Award

"Ricoh's efforts demonstrate a strong commitment to energy efficiency and to preserving a healthy planet for future generations."

Gina McCarthy EPA Administrator

2018 Gold Best in Biz Award

Winner of two German Design Awards

EcoVadis global supplier gold rating

Deming Award

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