David Pagenkopf of Ricoh USA, Inc. was named a finalist in the 14th Annual Stevie® Awards for Sales & Customer Service. Ricoh nominated Pagenkopf for the award in the Customer Service and Contact Center Individual category based on his innovative work advancing the voice of customer (VOC) through the creation of more efficient and reliable customer feedback loops. His efforts have enabled business leaders throughout Ricoh to more quickly and proactively respond to customer needs, furthering the customer-centric value Ricoh delivers. Created in 2002, the Stevie® Awards honor the positive contributions of professionals and organizations worldwide. For more details, please read the press release.