IDG’s 32nd annual CIO award program has recognized Ricoh as a recipient of a 2019 CIO 100 award for Smart Hands, our hands-free way for field technicians to connect directly and immediately with cloud-hosted knowledge repositories and subject matter experts. This award celebrates 100 organizations that exemplify the highest level of operational and strategic excellence in information technology (IT). Smart Hands enables our 4,500 field technicians to improve first-time fix rate and customer satisfaction, allowing immediate access to the information required to solve complex customer issues. For more information, read the press release.
We have been named a gold winner in the Most Innovative Company category of the Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. For more than 80 years, we've continued to build on its founding legacy of innovation, developing the tools and expertise to help our customers meet the challenges of a changing world. For more information, read the press release.
Our in-house legal department was elected as co-champs with Reed Smith LLP as one of 12 Value Champions by the Association of Corporate Counsel (ACC), a global legal association. ACC selects Value Champions based on initiatives to:
We were honored for customizing a case management system for single plaintiff employment litigation, and administrative agency charges that eliminated more than 90 percent of active paper files and reduced reporting time by 67 percent.
2019-2020 BLI PaceSetter Award
Buyers Lab (BLI) has awarded Ricoh the 2019-2020 BLI PaceSetter award in the MFP Cloud Ecosystem arena for our work at the forefront of the evolving MFP ecosystem. As part of our Dynamic Workplace Intelligence approach, we have pioneered the delivery of updateable, configurable technologies for today's rapidly changing digital workplaces; due to our stand-out Smart Integration platform, Cloud Workflow Solutions, and Always Current Technology. For more information, read the press release.