Awards | About Ricoh USA

Ricoh earns 2025 DocuWare Diamond Club status

Ricoh USA, Inc. has been awarded membership status in the exclusive DocuWare Diamond Club for 2025 in recognition of exceptional performance with client onboarding, growth, and customer satisfaction. Ricoh joins only 12 other North American companies to earn this recognition. To earn DocuWare’s Diamond Club status, members must have a proven track record for growth.

Ricoh receives the 2024 ENERGY STAR Partner of the Year for Sustained Excellence Award

illustration of the global and an award ribbon

For the ninth straight year, Ricoh USA, Inc. received the 2024 ENERGY STAR Partner of the Year Award for Sustained Excellence from the U.S. Environmental Protection Agency (EPA). This achievement supports the company’s long-term commitment to the environment made nearly 50 years ago to the preservation of the environment and sustainability of the planet. Ricoh was awarded for exemplary commitment and dedication to leadership in energy efficiency through initiatives such as Ricoh’s Greenline Series, Eco Excellence Program, and our efforts to raise ENERGY STAR awareness through customer-focused messaging and collateral. For more information, read the press release.

Ricoh named a 2024 Leader in Managed Print Services

In the 2024 Market Insight on Managed Print Services, Keypoint Intelligence names Ricoh a Leader in managed print services (MPS). Keypoint Intelligence, recognized as one of the industry’s most trusted resources for analysis and unbiased information, projects market growth for advanced MPS in the coming years. For more details and to view the full report, read this post >

Ricoh earns DocuWare Diamond Club status

Ricoh USA, Inc. has been awarded membership status in the exclusive DocuWare Diamond Club for 2024 in recognition of exceptional performance with client onboarding, growth, and customer satisfaction. Ricoh joins only 14 other North American companies to earn this recognition. To earn DocuWare’s Diamond Club status, members must have a proven track record for growth.

Quocirca names Ricoh a leader in Cloud Print Services Landscape, 2024

Global market and research firm Quocirca released its Cloud Print Services Landscape, 2024 report, identifying Ricoh as a leader among major managed print service (MPS) providers offering cloud print services. The report highlight key market trends with an analysis of major MPS providers based on Quocirca’s scorecard methodology that uses an unweighted model. Ricoh’s key differentiators included a comprehensive cloud portfolio, flexible deployment options, a global, multivendor cloud platform, the IoT Command Center, and more. View the full report for complete details

Ricoh wins iF DESIGN AWARD 2024

illustration of a light bulb with an award ribbon

Hannover-based iF International Forum Design GmbH has recognized Ricoh Company, LTD. and RICOH IMAGING COMPANY, LTD. as winner of the iF DESIGN AWARD 2024 for the RICOH IM C6010/C5510/C4510/C3510/C3010/C2510/C2010, along with two other products in Ricoh’s global portfolio. The IM C multi-function peripherals are the first devices to use recycled plastic for about 50% of the devices’ total body plastic weight. The use of recycled plastic contributes to a more advanced circular society and the devices’ clean and simple shape make them ideal for the modern workplace. Read more here

Ricoh USA announced as the 2024 Laserfiche Cloud Solution Provider of the Year

Early in 2024, Laserfiche announced its 2024 Laserfiche Solution Provider Award winners with Ricoh USA receiving the Cloud Solution Provider of the Year award. Laserfiche states award winners are companies “who have gone above and beyond, and demonstrated dedication to excellence in sales execution, customer acquisition and retention, and solution innovation.” Read more about the award details and Laserfiche

Ricoh recognized in IDC MarketScape for Worldwide Sustainability Programs and Services

The IDC MarketScape for Worldwide Sustainability Programs and Services Hardcopy 2023 Vendor Assessment recognizes Ricoh as a Leader among global hardcopy vendors for sustainability. IDC evaluated areas of Ricoh’s business in the context of sustainability, including business operations, products and business model, business services, corporate strategies, and its governance/risk/compliance measures. For the full details and to read more about identified strengths, view the press release.

Ricoh receives 2023 ENERGY STAR Partner of the Year Award for Sustained Excellence from the U.S. Environmental Protection Agency and Department of Energy

Ricoh USA, Inc. received the 2023 ENERGY STAR Partner of the Year Award for Sustained Excellence from the U.S. Environmental Protection Agency (EPA) and the U.S. Department of Energy. This represented the 8th straight year Ricoh has received this recognition. Supporting the company's commitment to the environment made more than 45 years ago, and its mission to realize a sustainable future, Ricoh was recognized for new initiatives that reinforce the company's dedication to reducing its environmental footprint through actions demonstrating leadership in energy efficiency and the ENERGY STAR program.

Ricoh positioned in the Leaders Category of a 2023 IDC MarketScape for print transformation

Ricoh announced in September 2023 that had been positioned in the Leaders Category of a 2023 IDC MarketScape for print transformation. The report, IDC MarketScape: Worldwide Print Transformation 2023 Vendor Assessment (doc # US51146523, August 2023), cites a number of its solutions in the digital services space, including IT/cloud/workplace services, digital content management/workflow/ intelligent capture, and transformation and information governance offerings. “With a legacy of innovation and a commitment to anticipating market changes, Ricoh showcased strength in several areas of our research, validating its evolution and underscoring its ability to adapt and thrive in the digital era,” said Keith Kmetz, Program Vice President, Imaging, Printing & Document Solutions Research, IDC. “As Ricoh continues to redefine the boundaries of print and embrace the digital landscape, the company remains a beacon of innovation and excellence, demonstrating how a strategic mindset, technological prowess, and customer-centricity can lead to transformative success.”

Ricoh named leader in high-speed inkjet solutions by IDC MarketScape report

Ricoh announced in June 2023 that a new IDC MarketScape report named it a worldwide leader in high-speed inkjet solutions that are driving growth in the digital production printing market. The report, IDC MarketScape: Worldwide High-Speed Inkjet Press 2023 Vendor Assessment (doc #US50450723, April 2023), analyzes Ricoh's technological capabilities, product roadmap and R&D strategy, and support and services against the market and customer needs. The report cites the company's "combination of image quality, speed, and support" as the key characteristics of Ricoh high-speed inkjet press systems. It also names as a strength its use of a "platform approach" that protects customer investments by making updates in speed, print quality, and automation available as field-upgrades across its install base.

Ricoh receives Gold rating in the 2023 EcoVadis annual sustainability survey

Ricoh announced in March 2023 that it has once again received a Gold rating in the 2023 annual sustainability survey conducted by EcoVadis, the world's most trusted provider of business sustainability ratings focused on corporate environmental, social and governance (ESG) practices. Ricoh’s commitment in the areas of Environment and Sustainable Procurement were highly recognized, with the latter receiving the highest score of “Outstanding.” This recognition places Ricoh among the top 5% of companies assessed in its industry in terms of sustainability performance. Ricoh has received the Gold rating in the assessment for consecutive years since 2014.

Ricoh ranks in Channel E2E’s Top 100 Vertical Market MSPs List for 2023

Ricoh has earned the #27 spot in Channel E2E’s Top 100 Vertical Market Managed Services Providers (MSPs) List for 2023, in addition to being amongst the top 5 in Legal for its managed services offerings, including its leading U.S. Legal IT services offering. This ranking underscores Ricoh’s commitment to supporting legal firms unlock the full potential of their information and people. The digital media site determines rankings based on readership survey and its global editorial coverage of vertical market MSPs. You can view the full list here.

Ricoh rated one of the 2023 Global 100 Most Sustainable Corporations in the World

For the 11th time, Ricoh has been recognized as one of the Global 100 Most Sustainable Corporations in the world by Canada-based Corporate Knights. The 2023 Global 100 assessed 6,720 publicly-traded companies with more than $1 billion in revenue, looking at key indicators that included environmental, social, and governance performance, % sustainable revenue, % sustainable investment, and more. Ricoh continues to pursue a sustainable society through a Three Ps BalanceTM – Prosperity (economic), People (society), and Planet (environment). For more information, read the press release.

Ricoh USA named a major player in the 2022-2023 IDC MarketScape for the US RCM Service Solutions Report

Ricoh USA, Inc. announced in January 2023 that it has been named a Major Player in the 2022-2023 IDC MarketScape for the United States Revenue Cycle Management (RCM) Service Solutions Report (doc # US43720618, December 2022). This is a first for Ricoh and a critical milestone in the company's emergence as a leading information management provider. The IDC MarketScape notes, "Ricoh's RCM service solution aims to deliver next-generation services across the RCM ecosystem to different care settings, especially mid-to-large size Integrated Delivery Networks (IDNs) and hospitals.

RICOH IM 2500 receives Keypoint Intelligence BLI Winter 2022 Pick Award

Keypoint Intelligence has recognized the RICOH IM 2500 with the Buyers Lab (BLI) Winter 2022 Pick Award for Outstanding 25-ppm A3 MFP. Highlights from the award include recognition for net maximum uptime through simple routine maintenance procedures, an open platform for deployment of software solutions, fast scan speeds, and a touchscreen that meets the needs of users and administrators to keep everyone productive. The BLI Office Hardware Pick Awards are based on rigorous testing featuring a durability assessment and key attributes like usability and value. Read the BLI report for full details.

Ricoh Earns 2022 ENERGY STAR® Partner of the Year Sustained Excellence Award

Ricoh has been recognized by the EPA as an ENERGY STAR® Partner of the Year for the seventh consecutive year. This is also the fifth year in a row receiving the Sustained Excellence distinction, the highest honor awarded by the ENERGY STAR® program. These awards recognize continued leadership and a long-term commitment to addressing climate change and protecting public health through improving environmental technology innovations, continuing work towards a zero-carbon society, and advocating for environmental sustainability in its own operations and promotion to customers, employees, and the wider community. For more information, read the press release.

RICOH awarded Gold Class in 2022 sustainability ratings by S&P Global

S&P Global, a world leader in corporate sustainability ratings, has awarded Ricoh the Gold Class Sustainability Award in the Computers & Peripherals and Office Electronics industry. Sustainability is assessed in three areas: Economic, Environment, and Society. S&P Global recognizes those companies selected for outstanding sustainability efforts with Gold, Silver, and Bronze Class awards. The Gold Class includes 75 companies, which represent the top 1% of companies assessed. You can read more in the press release.

CRN’s 2021 Women of the Channel List

CRN®, a brand of The Channel Company, has named Jennifer Healy, Director, Campaign Management and Demand Generation, Ricoh USA, Inc. and Danielle Maldonado, Director, Education Services, Ricoh USA, Inc., to the highly respected Women of the Channel list for 2021. This annual list recognizes the unique strengths, vision and achievements of female leaders in the IT channel and acknowledges women from all over the IT channel. We are proud of the team members recognized as we continue to help our dealers and customers move their businesses forward. You can view the full list here: www.CRN.com/WOTC.

Ricoh Named Best Cloud Hosting Provider for 2020-21 by Cloud Awards

For 2020-2021, the international Cloud Computing Awards program, better known as the Cloud Awards, has recognized Ricoh as winner of the category for Best Cloud Hosting Provider. Of this recognition, James Williams, Head of Operations for the Cloud Awards, said, “Ricoh is a deserving winner of the 2020-21 Cloud Awards due to their long-standing IT services expertise, complex cloud hosting solutions, hybrid cloud services among other offerings.” Hundreds of companies from around the globe, specifically from the Americas, Europe, the Middle East, and Australia competed for the award. For more information, read the press release.

ChannelE2E Names Ricoh a 2020 Top 250 Public Cloud MSP

For the third consecutive year, ChannelE2E has honored the top managed IT service providers (MSPs) for their support of customers on Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP) and more. Rankings are determined by readership survey and the digital media site’s global editorial coverage of managed cloud services. As noted by Bob Lamendola, Vice President, Infrastructure and Engineering Services, Ricoh USA, Inc.: “This recognition is a testament to our ability to address those needs with our portfolio of cloud-based services and our commitment to helping their businesses thrive so they can focus on moving forward.” Read the press release for more information.

Ricoh Earns Verizon’s 2020 Supplier Sustainability Award

Verizon, one of the world’s leading technology companies, has recognized Ricoh USA for its managed services expertise that helped Verizon achieve its sustainability goals. As Verizon’s partner, Ricoh captured and analyzed data that revealed opportunities for more transparent processes, waste reduction, and increased efficiencies. As a result, Verizon was able to adjust behaviors toward more environmentally friendly practices that resulted in conserving paper, lowering operating expenses, and more. You can read more in the press release.

Ricoh included in Dow Jones Sustainability World Index (DJSI World)

The Dow Jones Sustainability World Index has recognized Ricoh as #2 of 33 companies in the Computers & Peripherals and Office Electronics industry, and one of 323 companies around the world. One of the world’s most renowned indices for environmental, social, and governance (ESG) achievement, the DJSI evaluates companies via a stringent process that assesses the company’s corporate sustainability efforts in the areas of economic, environmental, and social development. Ricoh obtained best scores in 11 categories, including “Climate Strategy,” “Social Reporting,” and “Human Rights.” Read the press release for further details.

Dealers vote Ricoh winner of two categories in The Cannata Report’s 35th Annual Survey

Dealers awarded Ricoh with the top spot in both the Best Production Print Manufacturer and Best Marketing Strategy categories in The Cannata Report’s Frank Awards for 2020. The award polls dealers on which partner offers the best products, services, and strategies. In a year that saw the second-greatest number of participants ever, dealers cast their votes over the first half of the year with the honors being awarded virtually on November 5. Another Ricoh company, DocuWare, also won in the category of Best Enterprise Content Management/Document Management Provider. Read the press release for more information.

2020-2021 BLI PaceSetter Award Winner for Business Process Services

The analysts at Keypoint Intelligence have named Ricoh a 2020-2021 Buyers Lab (BLI) PaceSetter award-winner for its Business Process Services. The award recognizes Ricoh’s Intelligent Business Platform (IBP)SM library of services available on a budget-friendly, “pay as you go” subscription model together with its managed print and managed IT Services that offer Ricoh customers a one-stop shop of scalable services that help customers address their biggest challenges. The Buyers Lab PaceSetter Awards evaluate document imaging OEMs for their market leadership in a variety of categories including technologies and services. For more details, we invite you to read the press release.

Deming Award

The Deming Award recognizes corporations and individuals who demonstrate an outstanding commitment to quality control, and whose products or inventions make exceptional advances in the pursuit of quality. Less than 100 select companies have won the Deming Award. Ricoh was the first office equipment manufacturer to win one — and today, we're the only such company to have won two. The criteria include corporate policy, quality systems, education and training, results and future plans.

More awards

CRN Solution Provider 500 List for 2020

CRN, a brand of The Channel Company, has named Ricoh USA, Inc., to its Solution Provider List for 2020. The list features leading IT channel partner organizations in North America, serving as a benchmark for recognition of top technology integrators, strategic service providers, and IT consultants. Many organizations and technology vendors rely on the annual list as a valuable resource to connect them with top solutions providers. Ricoh’s IT services team is proud of the honor and remains committed to helping customers remain securely connected to maximize productivity and empower workers wherever they are working. View the press release for more details.

2020 Stevie® Awards for Sales & Customer Service – Finalist

David Pagenkopf of Ricoh USA, Inc. was named a finalist in the 14th Annual Stevie® Awards for Sales & Customer Service. Ricoh nominated Pagenkopf for the award in the Customer Service and Contact Center Individual category based on his innovative work advancing the voice of customer (VOC) through the creation of more efficient and reliable customer feedback loops. His efforts have enabled business leaders throughout Ricoh to more quickly and proactively respond to customer needs, furthering the customer-centric value Ricoh delivers. Created in 2002, the Stevie® Awards honor the positive contributions of professionals and organizations worldwide. For more details, please read the press release.

Best in Biz Awards – Most Customer Friendly Company

Ricoh was named a gold winner in the Most Customer Friendly Company category in the Best in Biz Awards. Supporting this honor, Ricoh was recognized for creating a role focused entirely on "voice of the customer" data collection, survey governance and feedback implementation, as well as for its Smart Hands technology for field technicians, to name a few. For more information, please read the press release.