Digital experience solutions
Engage customers and employees as you simplify application use and management.
What is a digital experience?
A digital experience is how customers, partners, or employees interact with an organization through a digital touchpoint to purchase, manage, or communicate. Digital experiences deliver immense benefits to both the user and the organization in terms of simplicity of access and self-service, elevating the overall customer experience.
Examples of digital experiences
Today, we encounter digital experiences everywhere. For example, when you reserve a flight online and it is automatically added to your calendar across devices. Any time you use an app on your smartphone is another example.
As consumers, we are likely familiar with digital experiences. Many businesses provide them for their business customers too, such as self-service eCommerce experiences or managing a business services account via an app or website.
Digital experience platforms come in many shapes and sizes
Gartner® defines digital experience platforms as “a well-integrated and cohesive set of technologies designed to enable the composition, management, delivery and optimization of contextualized digital experiences across multi-experience customer journeys.”
B2B solutions like the SiteCore Experience Platform®, Salesforce Experience Cloud®, Adobe Experience Manager, and RICOH Marketplace are examples of digital experience platforms.
Create powerful digital experiences for your customers
With the continued evolution of cloud computing, businesses of all sizes have access to technologies that allow them to build engaging and powerful digital experiences. Our development professionals can help you plan, develop, build, and monitor your own digital experiences for your customers.
Leverage digital experiences for increased operational efficiencies
Self-service and centralized digital experiences have become more and more a part of the life of our customers. See how we are delivering digital experiences to simplify the access, management, and purchase of digital solutions for all of our customers.
Have questions or want to speak with a representative?
Recommended for you
Turn digital disruption into digital transformation
Digital workplace solutions enable workers to be as productive as possible in a mobile environment, for more flexibility and instant collaboration.
Driving innovation through information
Driving organizational innovation through information mobility.
Digital documents and managing the risks of ransomware
The risks of ransomware have skyrocketed as documents and data have gone digital like never before. Assess your data security profile here.