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Enterprise Content Management Services

Easily store, organize and access your enterprise information.

Content workflow

Data that is trapped in silos and different systems results in redundancy, time wasted searching for information, lack of visibility and inability to effectively share or analyze information.

With our powerful web-based, software-as-a-service (SaaS) Enterprise Content Management (ECM), you have real-time access to information regardless of the platform it is captured in or the business function it pertains to. Your enterprise content is managed, shared, distributed, secured — and made accessible anytime, remotely from mobile devices. Improve efficiency, enhance collaboration and bring clarity to your data.


Centralize, communicate and collaborate with ECM


Find the information you need, when and where you need it.

Without an effective strategy for capturing, managing, storing and retrieving, the rising tide of information can quickly become a real problem. It's not enough for information to be made into digital files and exist “somewhere,” like on a shared drive. The right ECM strategy gives you the structure and process control to move information between various formats and into the hands of people who need it. Information flows throughout your organization based on what it is, who needs to access it and for how long. Our ECM services, delivered via RICOH Content Manager:

  • Provides one centralized location for all enterprise content, making it easier to find what you need.
  • Gives teams the ability to more easily collaborate and share.
  • Automates workflows such as reviews and approvals, so processes move through steps faster.
  • Improves visibility and transparency.
  • Delivers accurate data for analysis.

Reduce time-consuming manual processes


Automated workflows help accelerate the speed of business.

Three people around a desk looking at data for insights about improving management processes

Automated digital workflows reduce manual steps so you can move through steps faster, prevent bottlenecks and remove redundancies in your processes — from AP/AR to legal documents. As an important component of our Enterprise Content Management system, these workflows help you:

  • Streamline cumbersome, manual processes.
  • Assign tasks, track status, manage reviews and approvals and send notifications.
  • Improve visibility into project information
  • See status of document, content and process workflows.
  • Reduce risk of losing critical information.
  • Create new or change existing workflows on the fly.

Set up automatic workflows — such as accounting processes — or archive documents for compliance. Software like Laserfiche Avante™ and Laserfiche Rio® keeps your information organized with a robust content management system, built-in workflows and document imaging that converts paper to electronic formats. Business process management tools help ensure information moves freely and more securely throughout the enterprise.


Tighten data security


Don't risk the safety of your confidential information.

Professional man standing in office, smiling because of his new enterprise content management system

Making your enterprise content accessible doesn't mean making it vulnerable. Our Enterprise Content Management services help protect your data by:

  • Setting tiered privileges to protect sensitive data by defining who can view, edit, approve, publish content — or not see it all.
  • Password-protecting document access.
  • Tracking edits, views and versions.
  • Backing up data to avoid business interruption.
  • Mitigating compliance risk associated with paper documents and manual workflows.
  • Protecting against threats.
  • Deploying safeguards and audit trails.

Help reduce organizational costs


Going digital helps save time and money.

IT outsourcing

Our ECM SaaS helps cut costs by:

  • Alleviating the burden on IT departments by deploying cloud-based ECM.
  • Eliminating time spent on re-creating lost or misplaced documents.
  • Automating manual tasks to save time.
  • Streamlining workflows so your workforce is more efficient and productive.
  • Helping ensure business continuity in case of a natural disaster or security breach.
  • Enabling your resources focus on value-add projects rather than low-value tasks.
  • Leveraging investments in existing systems and software.
  • Enhancing your compliance to reduce fines and regulatory issues.

See more on our services & solutions

  • Break down information silos

    What to look for in an enterprise content management (ECM) system.                                                                                             

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  • Case study: Taming the content storm

    How enterprise content management helped reduce costs and increase efficiency.

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  • Unlock the value in your data

    Improve access to information: Digitize paper documents and organize unstructured digital files.                             

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