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RICOH Service Advantage

Professional technical services for OEMs, planning, and service lifecycle management for an improved customer experience.
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Enjoy accelerated and controlled growth at scale

Expand your markets, service consistency, and customer satisfaction with a partnership that delivers a clear path to accelerated and controlled growth at scale, providing optimal brand and product experiences.

 

RICOH Service Advantage is a lifecycle management solution for original equipment manufacturers (OEMs) of electronic technologies. As one of the largest global service delivery organizations, we’re utilizing our expertise and customer centric approach to design service maintenance programs for high-quality automated equipment resulting in increased efficiency, reduced costs, and improved production workflows for our partners and their end-users.


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Expert OEM technical services for a wide range of devices

You can focus on what you do best as a manufacturing OEM – innovation, as we provide the customer service and support infrastructure you need so you can expand your business with confidence.

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Plan for success with technology lifecycle services

With Technology Lifecycle Services, we help you deliver scalable, comprehensive, and flexible offerings to meet the changing needs of your business and your customers.  

Field services operations and infrastructure professionals work with your team to ensure constant innovation, training, and certifications. As a trusted partner to more than 1 million devices nationwide, we help you extend the coverage, capacity, and capability of your business to improve machine uptime.

Our services include:

  • Equipment install and deployments
  • Break/fix onsite service and periodic maintenance
  • Customer and end-user training
  • Help desk and call center services
  • Remote call management and monitoring
  • Field service and resident technicians
  • Depot repair service
  • Dedicated project and program management
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A trusted partner for lifecycle support

Whether you are already a global leader, retailer, private equity, or an emerging technology company, you can leverage our existing global infrastructure to your competitive advantage. As our team focuses on support, you can dedicate your time and resources to creating and evolving great products.

As your Service Advantage partner, we offer you:

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  • Integrity: Ricoh is a trusted service brand, face-to-face with customers in approximately 200 countries and territories.
  • A robust support infrastructure:  Our technicians are capable of servicing automated technologies such as intelligent dispensing, currency management, robotics, 3D printers, medical equipment, kiosks, and more.  
  • Coverage and capacity: With over 10,000 highly trained services delivery professionals located in the U.S., we can provide expertise and support tailored to your business needs.
  • Capability: We provide service to more than 1 million+ devices with technicians who have advanced certifications, including A+, Net+, MCSE, Security+, Mobility+, ITIL, CompTia, and experience in a variety of industry environments, and technologies.
  • A proven technology partner: Leverage our experience to find new strategic opportunities and value-added programs to delver an exceptional customer experience.
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Increase customer satisfaction

We are committed to offering a true and consistent, full lifecycle support to all your customers. Ensuring that your customers will always be supported with training, education, deployment, service, maintenance, and replacement for the full lifecycle of your equipment and technology.

 

Achieve your profitability targets, execute your current plan, or create a new market expansion strategy with a fully aligned partner committed to helping you reach your destination faster.  Our experienced Service Advantage team brings creative strategies and solutions and leading innovation such as in the areas of:

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