For multiple cartridges using the original packaging or a large box that you supply:
By returning multiple cartridges at one time, you'll reduce the CO2 impact of shipping individual cartridges. Please remove toner cartridges out of individual boxes and consolidate the cartridges into a larger cardboard box. Tape the prepaid label to the package, and be sure to tape all seams to prevent leakage. Drop the package off at a UPS shipping location or include it with your next pickup or drop-off at your facility. If you call UPS to pick up this specific item, you’re responsible for the pickup cost. The return package’s dimensions should be:
If your community offers recycling of equipment parts and non-fiber packaging materials, please use this option to minimize CO2 emissions associated with shipping. Alternatively, you can pack and ship items to us at your expense, using your preferred carrier, and we'll absorb the cost of recycling returned items. We cannot accept packages whose shipping costs are not paid by the sender. Here's what you can ship to us at the address listed below:
Ricoh Americas Parts Recycling Center
250 W. North Avenue
Lombard, IL 60148
When you can't use local equipment-recycling resources, please take advantage of these programs to recycle products from Ricoh, Savin and Lanier:
Desktop printers and cameras/projectors/unified communications systems (UCS): To recycle these products, start with our online process. Our program operates in accordance with state recycling laws. For products that qualify for California SB20/50 recycling, find a local recycler at CalRecycle.
Floor-standing multifunction printers (MFPs) and whiteboards: Call 1-973-882-5246 during standard business hours and provide your name, address, model number(s) and serial number(s) to receive an RMA number and ship-to address. The RMA information must be on the bill of lading that's addressed to the Ricoh Americas-designated recycling center. You are responsible for the cost to ship the item(s), and you must make the transportation and payment arrangements. If you don't have a preferred trucking firm, you can contact TTR Shipping at 1-888-333-6865 to request the Ricoh Americas rate schedule to return end-of-life equipment. We cannot accept “freight collect” shipments.
Return IBM® or InfoPrint® printers: To return an IBM® or InfoPrint® printer, please send an email (in English) to PrinterEnvironmental@ricoh-usa.com and provide the following details. We will then respond to notify you whether the product is eligible for take-back and instructions on how to proceed: