RICOH Intelligent Support
RICOH Intelligent Support
Maximize device uptime with a suite of RICOH Intelligent Support tools.
Get instant access to customer service and support with RICOH Intelligent Support — a collection of intelligent tools, apps and services¹ that help your business stay productive with continuous support. Real-time remote service, automated updates, alerts and self-help tools provide a number of options for troubleshooting your multifunction printer (MFP) or printer to keep print, scan, copy and fax processes running smoothly and efficiently.
Remote Device Support
Get support that's smart and easy to use
Step 1: Call your Ricoh Support Center.
Step 2: Let your service expert guide you through the connection process to generate your secure connection code — your code will appear on the panel.
Step 3: Give your service expert your one-time code to enable screen sharing.
Step 4: Let your service expert do the heavy lifting so you can get back to work quickly.
Automated Device Updates & Alerts
Maximize MFP/printer uptime
Easily manage your MFP or printer with Automated Device Updates & Alerts — these features include three functions that help you maintain your device and reduce downtime.
Replace toner before it's depleted with Low Toner Notifications — set it up to automatically alert you via email when toner levels drop to a specified amount, helping to ensure you always have enough toner to finish those critical and time-sensitive jobs.
Plus, you can set the service call notification to automatically send an email alert when your device experiences a technical issue. The service call notification also provides your service engineer with advanced information, helping to limit the time needed to service your machine.
To help keep you up and running, the Automatic Remote Firmware Update feature automatically updates your device with the latest firmware, helping to optimize your machine for maximum efficiency. Now, there’s no need to wait for technicians to make onsite service calls to update machines, saving you time with fewer interruptions. Plus, this feature automatically downloads the latest security patches for extra protection.
Simplify troubleshooting and managing your device
Resolve issues with ease by accessing our video library on the SOP via the How-to Videos feature. To troubleshoot issues even faster, the Web Help and User Guide feature provides quick access to information about MFP and printer functions with easy-to-follow instructions on how to diagnose and resolve issues. Use Web Help to access the Ricoh Global Knowledge Base⁴ FAQs — this online tool will only display the pertinent questions for the function you’re currently using. You can also send this information to your smart device to add the convenience of following instructions while performing the operations simultaneously.
Manage your device easily by using the SendMeter App that lets you send information from the meter via automatic email. You’ll get fast and precise meter readings to help reduce billing errors and control costs. To save even more time, you can schedule readings to be sent to multiple email addresses instantly at scheduled intervals. The SendMeter App can be quickly configured to your desired email destinations and accessed through a convenient icon right on your device’s SOP.
Service Request App
Place the power of MFP support at your fingertips.
Easily troubleshoot errors and submit a service request directly from your SOP with the Service Request App — you’ll see the device status on the screen as soon as you open the application, helping you get a head start on resolving issues. You can also link to the Ricoh Global Knowledge Base for valuable information to help with troubleshooting. Plus, by submitting a service request from your SOP, you can provide your service engineer with advanced information to help cut down on visit time — and help to increase your uptime even more.
With increasing workloads and deadlines, RICOH Intelligent Support helps you reduce interruptions — allowing you to manage your MFP more efficiently.
Ricoh Technology Services
Streamline device management with support services that help maximize uptime and increase productivity.Learn more about Technology Services
Protect your investment in Ricoh products with RICOH Maintenance Services that provide easy access to certified technicians and self-help tools that can help to improve device performance.View the services
- 1Ricoh’s suite of RICOH Intelligent Support tools is available for systems that were released in 2016 or later and feature the Smart Operation Panel.
- 2RemoteConnect Support screen sharing must be activated on your device. Internet access required.
- 3Remote Panel Operation must be activated on your device. Internet access required.
- 4A collection of the most-requested customer calls to the Ricoh Help Desk.