Rapid technological advancements lead to growing pains as enterprises try to keep up: companies have difficulty determining what technology will work best for their specific business needs, employees struggle with complicated processes when trying to resolve problems, and time spent managing and maintaining devices gets in the way of employee productivity.
The right services partner can help enterprises put the right technologies in place, optimize these technologies, simplify device management for employees and save employees time with proactive support.
In addition to helping your company improve printer and multifunction printer (MFP) performance, the RICOH Technology Services team can provide service and support for a variety of technologies, including:
IT Management & Support Services that help keep you up and running.
Intelligent Lockers that streamline enterprise mail services, improve workplace productivity and enhance inventory control.
Interactive Whiteboards and other collaboration tools that enhance company-wide communication.
These are just a few of the technologies that our services and consulting team can deploy, maintain and help you use effectively.
Simplify device management for employees
Provide intuitive technical support that helps employees maximize uptime.
On the web:
MyRicoh.com is an intuitive website that saves employees time by letting them chat with knowledgeable service representatives, conveniently place and track orders and more. Plus, you can easily stay on top of device maintenance with a number of tools — including an online help center, how-to videos and a user-friendly knowledge base. Ricoh USA also makes it easy for employees to download device drivers, schedule and track service requests, and utilize other self-help tools. Plus, with RICOH @Remote Office NX — an intelligent remote management system — employees can manage your devices remotely from a web-based portal for added convenience.
On your devices:
Your employees can diagnose device issues directly from your Ricoh MFPs’ and printers’ Smart Operation Panels with how-to videos, real-time remote services, automated alerts and self-help tools¹ — so you can keep print, scan, copy and fax processes running smoothly. And with the free Service Request App, troubleshooting devices directly from their intuitive SOP touchscreens is quick and convenient.
On the phone:
For employees who prefer resolving issues over the phone,² our service representatives have the background and expertise to help with even the most complex issues and are available 24/7. RICOH Technology Services implements a patented support process to place users with the right agent during the first call to help resolve concerns quickly — saving you time and reducing interruptions to business workflows.
When an onsite visit is required to resolve a technical issue, we have service operations worldwide. This broad global coverage enables us to dispatch service professionals quickly — generally from four to six hours³ — so you and your team can keep work moving. In addition, at our Ricoh Managed Service Support Center (RMSSC), we use remote technologies to improve field team responsiveness when your service representative determines a technician needs to be dispatched.
Our tenured, certified team of experts can also onboard and train your employees to help ease the transition when you introduce new technology. It’s all part of our approach to providing and maintaining the right technology solutions when you need them, where you want them and how you prefer to use them. You can easily access our technical support and services in a way that you and your team prefer — employees have access to a comprehensive suite of technical services on the web, on your devices, on the phone or onsite — helping you to simplify troubleshooting, streamline device management and maximize uptime.
Save employees time with proactive support
Let's tailor a service level agreement that's right for you.
Learn how we can provide you with status notifications to help you track your service professional's progress while in route, giving you the ability to plan around the service call and maximize your team's productivityView the brochure
Protect your investment in Ricoh products with RICOH Maintenance Services that provide easy access to certified technicians and self-help tools that can help to improve device performance.View the services
Learn how you can simplify device operations by submitting meter readings, request and track service requests, and more — all from our user-friendly online portal.About MyRicoh
- 1Only available on systems that were released in 2016 or later and feature the Smart Operation Panel.
- 2Only available to current customers.
- 3Response time varies by customer and SLA contract parameters.