BDP International hit an information roadblock when they could no longer ignore the problems caused by their disjointed fleet of printers and copiers throughout their North American offices:
After analyzing the devices installed by the previous vendor, we determined that BDP could downsize their fleet from about 300 devices to 115 of our MFPs while improving output capabilities.
Next came implementation of several software platforms aimed at dramatically improving document management, workflow processes, fleet visibility and security.
To ensure a smooth transition, we also provided change management services.
On the support side, BDP now has one trusted source for service calls and automatic toner and supplies replenishment with Ricoh Managed Services. Service technicians show up quickly when issues do arise — no more waiting days or even weeks to get equipment back up and running.
With a successful fleet refresh and software implementation, costs are transparent. The solutions work. And there are no headaches working with us.
BDP International’s workforce is now making information work like never before, at a fraction of the time it used to take. Processes that previously impeded productivity are no longer barriers and employees have freed up time to focus on the things that really matter in their workday.