nurse holding paper medical file

Healthcare Administrative Solutions

Improve revenue cycle management

1.3M pages eliminated per year for a 409-bed facility

When there are leaks in the revenue cycle and gaps in continuity of patient care, the results can be widespread: lost revenue, reduction in quality care, decreased patient satisfaction and physician frustration. Through automation – of orders, patient records access, contract management, claims and collections – you can improve efficiency and increase reimbursement.

RICOH Healthcare Administrative Solutions, powered by HealthWare Systems, provides paperless and automated solutions for many critical aspects of the revenue cycle and patient encounter process.


  • Operational efficiencies of clinical and clerical staff

  • First pass claim payment rate

  • Order tracking and connectivity between facilities

  • Patient and physician satisfaction

  • Facility utilization and profitability


  • Bad debt and cost to collect

  • Denials and lost claims

  • Registration errors related to patient information

  • Manual distribution of information

  • Patient wait and registration times

Digital order management puts you in control

Manage patient documentation and improve connectivity.

Receiving, tracking and classifying patient documentation from multiple sources, and in a variety of ways, can be a real challenge – and a drain on resources. Yet order management and connectivity between physician offices, hospitals, clinics, labs and other facilities is a critical to your viability. Our solution provides a single interface for orders. Everyone in the care cycle has access to information. Staff can process orders efficiently and schedule patient procedures quickly.

Verify patient information, benefits and eligibility

Move patients seamlessly through arrival and registration.

“Follow” patients through the registration process and reduce wait time. Greet and care for patients professionally with business rules and workflows that move them through the pre-visit, arrival and registration process efficiently. Ensure each patient is registered for the correct services and payer with documentation captured accurately.

Track accounts through successful payment

Reduce inaccuracies, delays and denials.

Accuracy doesn’t end at registration. Change in status, inaccurate information and other situations can turn a registration into a problem account. Our solution detects issues or discrepancies that can adversely affect an account. With Healthcare Administrative Solutions, you can track deficiencies to successful final resolution and payment.

Resolve patient accounts efficiently

Automate data collection and documentation

Give your patient financial services staff the tools they need to efficiently and successfully resolve patient accounts and access data for complex claims, denials and appeals. Quickly respond to payer requests and resolve any financial discrepancies. And, with real-time notifications and alerts of potential issues, you are ready to proactively manage issues before they negatively impact revenues.


Read our brochure about our healthcare solutions and how we can help Improve patient information management.

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Enterprise output management

Centralize, streamline and control your printing with lowered IT costs and improved information security.

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Order management

Process orders quickly and accurately.

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  1. * Source: HealthWare