Case Study: Ricoh USA, Inc.

Software increases information accessibility and improves corporate sustainability.

About Ricoh

Ricoh, founded more than 80 years ago, is a global technology company with expertise in capturing, managing and transforming information. We deliver a broad portfolio of services and technologies that help companies innovate and grow. From redefining a workplace to providing solutions that improve productivity and efficiency, we make information work.

“We wanted this to be a learning experience to help boost our confidence in Ricoh developed software, primarily Streamline NX, and implement this solution throughout Ricoh USA.”
James Shirkey, National Director
Global Enterprise Services Delivery
Ricoh USA, Inc.

Challenge

Ricoh USA wanted to make information more accessible, searchable and portable for employees anywhere, anytime from any device, as well as support their ongoing goal of corporate sustainability. The USA solutions enablement team was inspired by a successful implementation of Streamline NX in Ricoh Europe that resulted in 100 percent ROI, 51 percent drop in power consumption, 26 percent reduction in carbon emissions and ultimately helped employees access information faster and easier so they could work more efficiently. Streamline NX was so new at the time that Ricoh USA had little experience selling and deploying the application. The team decided that it was important to not only deploy but go through the sales process with the Ricoh USA IT department to improve techniques for selling to customers in the future.

Solution

Ricoh USA and its IT department engaged in an in-depth discovery process, building the requirements for an implementation, providing a proof of concept, fielding questions and determining IT’s specific needs.

The full sales process was used from discovery to design to implementation. Topics included document security and bandwidth, authenticating employees at the device using their ID badges, ways to reduce IT assets, implementing redundancy and failover capabilities, supporting Streamline NX and keeping it up-to-date post installation. The team also crunched numbers to set expectations for environmental savings for everything from rules-based printing to reducing power consumption.

This is the same exercise Ricoh USA uses with customers: fully understanding their environment and walking through the process hand-in-hand.

After the testing phase was deployed for a few weeks, the IT department was fully onboard with rolling out the solution enterprise-wide.

The Streamline NX all-in-one integrated software application takes the place of about six separate applications — combining workflow solutions for printing, scanning, faxing, device management, accounting and authentication into one convenient platform.

Result

Employees working at computers in open plan office.

With the implementation of Streamline NX, Ricoh USA was able to:

Reduce their power consumption by putting multifunction printers (MFPs) to sleep when not in use.
Enforce rules-based printing — black-and-white, duplex by default and print abandonment when jobs aren’t picked up.
Use a powerful web-based tool to generate detailed reports to monitor the performance of the fleet.
Track user volumes for individuals, workgroups or departments to ensure more cost-efficient, environmentally responsible printing.
Improve security, protecting sensitive information by restricting access to critical documents.
Right-size their MFP fleet and help eliminate in-office desktop printers.
Enabling Ricoh USA’s increasingly mobile workforce to print anywhere, anytime, from any device.
Fully prepare the sales team to take Streamline NX to market.

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