Case Study: Medical Research and Development Company

Medical research company goes 100% cloud, bolsters its security and cuts costs

About our customer

“Ricoh helped us create a cloud-based environment with enhanced cybersecurity, collaboration tools, and IT services and support. We’re now able to scale and grow our company as we continue to expand our offering.”

— Controller, Medical Research & Development Company



  • Moved from on-premises to 100% cloud environment

  • Implemented cloud-based Microsoft 365 applications, cybersecurity, advanced backup, mobile device management and support, and workstation patch and protect

  • Managed IT Services

After a thorough assessment, the Ricoh team recommended decommissioning all on-premises servers and moving fully to Microsoft 365 Exchange Online. They deployed Microsoft 365 Business Premium Cloud Services, which included configuring Microsoft Azure Active Directory, email data mapping and migration, Microsoft SharePoint, Office 365, Microsoft Teams, multi-factor authentication, advanced threat protection, and Microsoft Intune for both Windows and mobile devices (an endpoint management solution).

Ricoh IT Services managed the project with express deployment as well as workstation patch and protect management. IT Services headed up their help desk and ticketing system, which resulted in fewer tickets over time. IT Services also created SLAs for ticket severity levels, target responses, and target resolution times.


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