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Patient Information Management Services

An end-to-end solution that streamlines processing of patient records, correspondence, and billing.

Ricoh icon insert of Healthcare
The way we work has changed.  Manual processes, paper-based data, and multiple data siloes put immense pressure on profitability and data security for healthcare organizations. Our Patient Information Management Solution eliminates paper workflows and faxing in a secured and automated way to speed claims processing, protect your bottom-line, and improve the overall patient experience.

View our Packet & Letter Automation solution

View our Order & Referral Management solution

Doctors working

Make remote work practical and productive

Digital document review and automated, secured, electronic processes enable work from anywhere with greater flexibility.  Fewer paper-based processes mean easier information viewing by authorized personnel. Remote work compatibility also reduces the risk of critical response delays, improving the overall patient experience. 

Lower the risk of costly manual errors

Automated data extraction and indexing help to eliminate the traditional time-intensive step of keyed data entry, reducing the chance of human error and  enabling you to spend more time focusing on patients instead of handling paperwork. Data entry becomes data validation, increasing the speed of document and data intake for faster processing and better patient care.
Doctor entering data
doctors entering data

Boost NET operating margin

The more your people can do, the less it costs to do it. For you, this means an improved net operating margin. Through end-to-end automation and integration, you’ll achieve:
  • Faster claims resolution
  • Actionable analytics and revenue insights
  • Patient web access for faster payments
  • Higher auditing compliance
  • Improved response times for less processing
  • Prioritization of patient correspondence to improve workload to resource ratio

Ensure HIPAA and auditing compliance

Less paper means more control over patient information. We help you meet HIPAA requirements and auditing compliance in two ways.
 1. Secured, centralized document archival. Data and documents can only be viewed, moved, or edited by personnel with appropriate access rights. Documents only “move” in digital workflows. In short, patient information only moves where it’s needed and is only seen by those who need to see it.
 2. Access logs. You have a record of every person who touches a document. With our end-to-end Patient Information Management solution, auditing compliance has never been easier..

See more on our services & solutions

  • Case Study: Patient Information Management at work

    See the results when we implemented this patient correspondence solution in a major medical center.                                

  • Ebook: Working Smart, Working Safe

    Empower your remote and onsite workforces with technology and strategies that keep them productive and safe. 

  • Increase efficiency while managing costs

    6 ways healthcare organizations can create measurable results and improve the customer and employee experience.   

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