Frequently Asked Questions


Frequently Asked Questions

1.    With the various “Shelter in place” or “Stay at home” state mandates, is Ricoh open for business?
Yes. All employees who are able to work from home, are doing so.

As states issue “Stay at Home” mandates, we continue to carefully review each on a case-by-case basis and determine if Ricoh, as an employer, is able to operate. In general, the answer is yes. We continue to work from home wherever possible, and we proudly support organizations in mission-critical sectors including healthcare, grocery stores, financial institutions, energy/utilities, education, and federal, state and local government, among others. This includes operating our warehouse facilities and providing on-site customer service – with social distancing guidelines and an increased focus on employee, customer and partner safety.

2.    Is Ricoh still making equipment deliveries?

3.    Is Ricoh still shipping supplies and parts?

4.    Are you expecting supply chain disruptions as a result of COVID-19?
Based on our current and incoming inventory levels of parts and supplies, we do not anticipate significant disruptions to supply chain. Many of our suppliers have resumed operations and are achieving near their expected levels of output. We are continuing to work with our manufacturing division and suppliers to minimize any potential delays for new products in the coming months.

5.    Where can I go for more information about steps Ricoh is taking to address the impact of Coronavirus?
We encourage all customers to visit MyRicoh, our customer portal, for the most up-to-date information and additional detail on actions Ricoh is taking to address any potential impacts related to COVID-19.

6. How do I clean/disinfect my Ricoh devices?
View the video or download the Best Practices for Cleaning Ricoh Equipment brochure.

7. What’s the Ricoh device startup process after my workplace was closed for weeks/months?

View the video or download the Start-up Procedure brochure.

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