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Coronavirus (COVID-19) Update

 

Originally posted March 13, 2020

Updated March 26, 2020

 

We are all seeing the resulting impacts of Coronavirus (COVID-19) around the world. While this is a rapidly-evolving situation, we wanted to share updates on some of the steps we are taking to help keep our employees, customers, partners, and communities healthy and safe.

At Ricoh, we have Business Continuity Plans (BCPs) in place, both at the enterprise and site levels, and we continue to monitor the situation closely. Our internal COVID-19 Task Force, which includes senior leadership, meets daily to review the newest developments and to make prompt decisions. This includes updating our BCPs, when needed, while keeping the health and safety of our employees, customers, partners, and communities our top priority.

We are operating on facts and data, as they become available, and we are emphasizing the importance of following the guidelines and recommendations of the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) for reducing the spread of COVID-19. This includes:

  • Employees visiting customer and partner facilities have information about the basic steps to reduce spread, including hand washing and social distancing as referenced by the CDC.
  • Employees who become ill, or whose household members become ill with COVID-19 symptoms, have been asked to stay home. We also have protocols in place for employees to self-quarantine if they or a household member has recently returned from any Level-2 or higher travel-warning locations as outlined by the CDC.
  • Instituted thorough sanitizing and disinfecting of our facilities on an ongoing basis.
  • Screening visitors for COVID-19 risk.
  • Encouraging employees to work from home temporarily, where and when possible, until further notice.
  • Business travel (even domestic) has been largely eliminated, except for business-critical activities and customer service.

Based on our current and incoming inventory levels of parts and supplies, we do not anticipate significant disruptions to supply chain. Many of our suppliers have resumed operations and are achieving near their expected levels of output. We are continuing to work with our manufacturing division and suppliers to minimize any potential delays for new products in the coming months.

 

Regarding your office and production equipment, Ricoh devices are similar to other electronic devices in your office. We recommend cleaning the outside covers with a non-static lint free cloth. A disinfectant can be used with a non-static lint free cloth, but DO NOT spray directly on the device’s surfaces or components, as getting liquid inside the device can damage the internal components. If using an aerosol, move away from the device and only spray on the cloth.

As states issue “Stay at Home” mandates, we continue to carefully review each on a case-by-case basis and determine if Ricoh, as an employer, is able to operate. In general, the answer is yes. We continue to work from home wherever possible, and we proudly support organizations in mission-critical sectors including healthcare, grocery stores, financial institutions, energy/utilities, education, and federal, state and local government, among others. This includes operating our warehouse facilities and providing on-site customer service – with social distancing guidelines and an increased focus on employee, customer and partner safety.

 

Our Managed Services sites have individual BCPs that include pandemic preparation and response for short and long-term disruptions. If you have questions, contact your Ricoh representative and ask for your site-specific BCP. Additionally, Ricoh Managed Services has the Field Service Representative program designed to minimize disruptions by providing trained and qualified Ricoh personnel to help seamlessly manage unplanned personnel absences.

Our Service Desks and Support Centers also have specific pre-designed BCPs. For example, our Call Center employees have the capability to provide exceptional customer service to you from just about any location. This resilient and dynamic model ensures we’re able to deliver consistent customer service without disruption.

We understand these are uncertain and unsettling times. Rest assured that Ricoh is focused on providing the high-quality technology and service you expect in a safe manner. We will contact you with any notable updates. In the meantime, we encourage you to visit MyRicoh, our customer portal, for the most up-to-date information and view answers to frequently asked questions.

 

Learn more about how Ricoh can help with your business challenges and business continuity.

From all of us at Ricoh, we wish you good health.

Thank you,

 

Joji Tokunaga
President and Chief Executive Officer
Ricoh USA, Inc.