Businessman in home office with communication network concept.

Ricoh recognized in the February 2022 “Magic Quadrant for Outsourced Digital Workplace Services”


Find out about our Outsourced Digital Workplace Services recognition.

Read time: 4 minutes

In 2022, many workforces remain dispersed, and workplaces continue to evolve.

Keeping employees engaged, connected, collaborating, and productive remains a top priority for organizations. Information and data must be available from anywhere. Equally important – maybe more so – it must be secured.

To support this new workplace, many companies have turned to Managed Workplace Services partners to help deliver the technology and support needed to keep employees productive and business moving.

Engagement with Managed Workplace Services through Outsourced Digital Workplace Services may have accelerated during the pandemic, but businesses have been moving in that direction for years.

What are Outsourced Digital Workplace Services (ODWS)?

Gartner® defines Outsourced Digital Workplace Services as:

“…the market for managed workplace services that deliver the services, tools, and capabilities to help organizations advance their digital workplace strategy. A digital workplace services strategy is a business strategy that leverages an engaging and intuitive work environment to boost workforce digital dexterity — the ambition and ability to apply technology to improve business capabilities. Although the digital workplace strategy itself cannot be outsourced, organizations can leverage service providers to deliver the transformation and manage the tools and capabilities necessary to transform the employee experience to make it more engaging and increase discretionary effort.”

What does ODWS include?

Gartner® defines “Outsourced Digital Workplace Services” to include (cited from “Magic Quadrant for Outsourced Digital Workplace Services”):

  • “Remote support to end users (formerly service desk)

  • End-user device support (formerly field service support); includes support for desktops, laptops, mobile devices, ODWS Internet of Things (IoT), peripheral vending, smart lockers, support kiosks and augmented reality (AR)-based support

  • PC provisioning for both physical and virtual devices (PC as a service [PCaaS], desktop as a service [DaaS] and virtual desktop infrastructure [VDI])

  • User experience (UX)-centric services and experience-level agreements (XLAs)

  • Use of self-healing analytics and artificial intelligence (AI)-based automation

  • Services to transform the experience of users and enhance business outcomes”

Gartner® also states:

“The main goal of ODWS is to provide integrated and ubiquitous digital workplace services to employees to increase their engagement, productivity and digital dexterity to support the organization’s digital business strategy.”

The digital workspace continues to evolve

The demands of a distributed workforce during the pandemic forced companies into new ways of doing business.

Employees working remotely or in hybrid environments showed that location had little or no impact on productivity than previously imagined.

Many employees liked the greater flexibility of remote or hybrid work, especially as it allowed for balancing work and personal needs.

These factors and more have combined into businesses into reimagining their operations.

Outsourced services – some of which may have been engaged during the height of remote working – remains one of the biggest changes. These services give organizations the flexibility and agility they need to meet the needs of hybrid workplaces as well as positioning for business continuity in the event of another major disruption be it local or global.

Highlights of our Outsourced Digital Workplace Services offering

Our Managed Workplace Services offerings continue to grow and expand. Key highlights of our offerings remain:

  • Service automation. Easy access to support and a fast response are essential for quality service delivery. Agile development methodologies and customer feedback play important roles in the evolution of digital process automation and self-service portals to deliver customer service.

  • Scalability. Whether it is our data capture and conversion services available through the Intelligent Business Platform, IT services, mailroom services, or any of our other managed services, our customers get enterprise-level technology and services without the heavy investment in infrastructure. This makes it easy to scale the exact services as needs evolve.

  • Cloud solutions. Cloud hosting solutions connect your people wherever they are working without requiring more staff time for infrastructure management. Cybersecurity services and solutions like RansomCare provide additional data protection and support business continuity and disaster recovery initiatives. 

For more information, please view and read the February 2022 Gartner® Magic Quadrant™ Outsourced Digital Workplace Services report.

More importantly though, as organizations of all sizes across all industries continue to adapt to our changing business environment, our services will continue to expand and evolve as our customers share with us their changing digital services needs.

What is a Gartner® Magic Quadrant?

Gartner® says of the Gartner® Magic Quadrant:

" A Gartner®Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors.”

“By applying a graphical treatment and a uniform set of evaluation criteria, a Magic Quadrant helps you quickly ascertain how well technology providers are executing their stated visions and how well they are performing against Gartner’s market view.”

Additional recognitions aligned to our Managed Workplace Services

Managed workplace services include many different elements. Several of these have earned individual recognitions over the last year.

Ricoh wins "Best Cloud Infrastructure" in 10th Annual Cloud Awards Program

Ricoh Recognized on CRN's 2022 MSP 500 List

Ricoh USA, Inc. A Finalist in 2021-22 Cloud Awards

Ricoh USA, Inc. Named to ChannelE2E's Top 250 Public Cloud MSPs List for 2021

For more information about the digital workplace…

Based on current trends, Outsourced Digital Workplace Services will become a significant factor in how organizations implement their digital workplaces. Helping companies develop, implement, and evolve their digital workplaces has been a consistent part of our digital services offerings for many years.

Read more about the digital workplace.

Explore each of the four pillars of the digital workplace: Cloud & IT, Process Automation, Remote Working, and building a Smart and Safe Workplace.


Gartner®, Magic Quadrant for Outsourced Digital Workplace Services, By Daniel BarrosDavid GroombridgeStephanie Stoudt-HansenKatja RuudDD Mishra, 21 February 2022.

Gartner® and Magic Quadrant are registered trademarks of Gartner®, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner® does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner® Report

“Magic Quadrant for Outsourced Digital Workplace Services”

View the report now

Recommended for you

Ricoh named among 50 most innovative companies
Ricoh named among 50 most innovative companies

Ricoh named among 50 most innovative companies

24/7 Wall St. identifies the world's 50 most innovative companies, see where Ricoh lands on the list.

Ricoh a 2020 Worldwide Print Transformation Leader
Ricoh a 2020 Worldwide Print Transformation Leader

Ricoh a 2020 Worldwide Print Transformation Leader

Ricoh has been recognized as an IDC Marketscape 2020 Worldwide Print Transformation Leader. See how we're helping businesses thrive today.

An IT Transformation for Georgetown Sleep Center
An IT Transformation for Georgetown Sleep Center

An IT Transformation for Georgetown Sleep Center

How Ricoh's Managed IT Services partnered with Georgetown Sleep Center to fortify IT network security, upgrade servers, implement backup and more.