With digital transformations disrupting the way companies do business, keeping up with the digital curve is vital to every company's success today and in the future. To give you an idea of how fierce the competition is expected to become, digital transformation technology spending is projected to surpass $2 trillion in 2019, according to International Data Corporation (IDC).1
Companies are changing quickly, so moving beyond a traditional workplace model to get your employees more engaged is critical to keeping a competitive edge.
As we discussed in our second digital transformation blog post, “3 ways to drive business outcomes with a digital transformation
," the most convenient technological experiences that employees enjoy outside of work become their minimum expectation within the workplace. If you aren't set up to meet these expectations, you run the risk of reducing employee engagement which, in turn, negatively affects their ability to engage customers and help you surpass the competition.
To communicate effectively and stay productive, employees must be invested in helping your company succeed. They must care enough to listen, reflect and keep work moving. In fact, Gallup's rolling survey of employees not only shows that a mere 30% of employees are engaged at work, it also notes, “16% of employees are actively disengaged — they are miserable in the workplace and destroy what the most engaged employees build. The remaining 51% of employees are not engaged — they're just there."2
Experience in the workplace shows us that actively disengaged employees communicate in ways that reduce morale and create more disengaged employees. Therefore, it's of vital importance that you put changes in place to proactively overcome this issue — not only to help employees improve communications with peers and customers, but to also keep the health of your organization as strong as possible.