Dropping off mail

Inbound Mail Room Services

Increase efficiency and contain costs with technology-enabled inbound mail room services 

Customer communications and mail services

Improve your customers' experience with our inbound mail room outsourcing solution, which can include onsite or offsite managed services. Our experienced people, industry-leading technology and proven processes can improve your mail room by:

  • Reducing labor costs.
  • Making better use of space.
  • Fixing broken processes.
  • Enhancing security.
  • Providing incremental sales.

Streamline all aspects of your mail management


Focus on convenience, speed and cost-effectiveness.

View of high-tech mailcenter

A full-service digital mail room can help eliminate lines, wait times and snafus. With these and other capabilities, you can operate with ultra-efficiency and even create new revenue streams with:

  • Mail concierge(s)
  • Intelligent lockers
  • Shipping kiosks and shipping systems
  • Rolling mailboxes
  • Retail point-of-sale (POS) systems
  • Web-based tracking and reporting
  • Third-party vendor management

Automate inbound mail and delivery


Receive mail and act on it regardless of physical location. 

Improve productivity with our Intelligent Delivery mail room service, which gives your employees another option for keeping up with mail. They can access secured digital mailboxes from their mobile devices and take action on each item immediately. Further, Intelligent Delivery maintains a digital record for each incoming mail piece to support accountability and compliance. Mail analytics help you improve mail management and information flow by providing insights into the types of mail your organization receives and how they're being handled.
Phone in the dark.

Strengthen security and quality of service. 


Expedite mail room services for all of your users.

Hand grabbing a mailed package.

Eliminate bottlenecks that occur in traditional mail rooms by automating processes such as scanning, email notifications and ID card swipes. Our self-service approach speeds up service without compromising accuracy. Mail kiosks save time for walk-in customers, and mobile device users can easily and quickly find out if they have mail, buy stamps, check on the arrival of packages and so on. Chain-of-custody records provide an audit trail that enhances your mail management security.


See more on our services & solutions

  • Case study

    See how a prominent university reduced wait times from 20+ minutes to less than 2 minutes.

    1 / 3
  • Intelligent Delivery

    See how we can help you capture and streamline your inbound mail.                  

    2 / 3
  • Electronic Bill Presentment, Payment & Accessibility 

    Improve customer experience with an integrated EBPP solution.

    3 / 3
Cookie Policy

Ricoh uses data collection tools such as cookies to provide you with a better experience when using this site.
You can learn how to change these settings and get more information about cookies here.

Close Chat
HelpChoose A Topic