Case Study: KeyBank
KeyBank, headquartered in Cleveland, Ohio is one of the largest bank-based financial services companies in the U.S. With approximately $135 billion in assets, KeyBank serves three million customers across diverse markets in the Northeast, Mid-Atlantic, Midwest and Pacific Northwest. A large bank with a local feel, KeyBank makes being a good steward to the communities it serves a business priority.
With the KeyBank partnership, we saw a tremendous opportunity to expand their production print and mail managed services. After fully vetting the opportunity and studying the business, we took on the challenge and got to work.
To modernize the workflow and reduce KeyBank’s current print and mail costs, we enlisted RICOH ProcessDirector (RPD) to control and manage the transaction output processes. A workflow-driven solution, we use RPD to:
Aggregate data from various systems to produce KeyBank’s statements.
Manage return mail.
Generate reports and provide dashboard analytics.
Evaluate service levels and quality tracking.
Ensure regulatory compliance.
Optimize high-volume mail for USPS discounts.
Track single pieces.
Handle fulfillment services such as load packages, customer statement requests and binding.
This technology streamlined the bank’s print, mail and fulfillment services, enhanced operator productivity, improved process integrity, reduced human errors and lowered costs — while also surpassing risk management, loss prevention and data security requirements.
From a people perspective, Ricoh and the KeyBank HR department worked with employees through the transition. Thanks to a comprehensive communication plan and open, honest approach, nearly every employee stayed.