Digital transformation consulting focuses on the integration of business processes with digital technology across all areas of a company. Implementation of recommended best practices can profoundly change how a business operates and delivers value to its customers – both internal and external.
Companies often engage with a digital transformation consultant because digital transformation usually involves cultural change in addition to process and technology changes and can be met with resistance if not implemented properly.
Digital transformation consulting can also mean different things to different people.
For organizations just beginning their journey, it’s about helping organizations with their migration to the cloud (public, private, or hybrid), implementing digital workflows and culturally adjusting to wholesale change.
For enterprises already there, it could mean deploying new products and services faster, further improving the customer experience, or lowering the risk of exposure to security breaches and cyberattacks.
Digital transformation consulting therefore addresses more than technology; it is about blending people with new solutions. The resulting changes must be embraced by users so that the enterprise realizes a return on its investment. The human element must be considered. Because what good is digital transformation if customers and employees feel like they are being force-fed technology and do not adopt the solution?