About Washington State's Department of Ecology
Washington State's Department of Ecology is charged with protecting, preserving and enhancing Washington's environment, while promoting the wise management of its air, land and water. Workers embrace this mission every day as they serve everyone from rural farm families to suburbanites to urban dwellers. They operate out of their main headquarters and four regional offices.
Contrary to their environmental mission, the Department of Ecology had become a de facto "department of printing." They had more than 380 devices, and around 80 different models, that were being used by more than 1,500 staff. They needed a partner to not just rightsize their fleet, but help them understand their entire printing ecosystem to make better decisions going forward.
The department chose us as their partner for multifunction printers (MFPs) and Managed Print Services (MPS). The solution involved rightsizing their printing fleet to less than half its current size, and replacing devices with lower-cost, high-speed, better-quality MFPs. TRAC print management software was installed to proactively manage service calls and supply reorders at five department locations.
Other factors beyond technology tipped the scale in our favor:
We committed to continuous services improvement, and subsequently earned a partnership badge from the department.
No devices were purchased or leased. Instead, we structured a pay-per-page pricing model that shifted the business risk to us.
We provided valuable information on the entire printing ecosystem: print volumes, device usage, supply information, service-level data and cost insight.
The department is now taking the next leap: making information mobile for employees. They are testing RICOH HotSpot mobile printing, which allows workers to print anywhere, anytime to Ricoh devices from an app on their tablets and mobile phones.