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Customer Engagement

Customer Engagement 


Strengthen your competitive advantage by giving your customers what they want: personalized interactions and the ability to move from channel to channel. Our solutions help you become a digitally-enabled and digitally-integrated insurer. 

Insurtech is disrupting the insurance industry, creating opportunities to improve your customer experience and retention. However, if your company relies on paper to manage information, two outcomes are typical. Customers are increasingly frustrated by the limitations of paper-based transactions, and your costs keep rising due to labor-intensive workflows. Imagine the response if your customers could navigate the processes related to applications, onboarding, ID cards, policy renewals, notification letters, statements and other communications, at digital speed in any channel. And, consider the operational benefits of higher productivity, fewer errors, less printing and fewer file cabinets.

Our services and solutions help provide the insurance automation that makes your organization digitally enabled and digitally integrated. Customer Communications Management & Mail Services addresses your entire customer journey, including integrated cross-media marketing, omni-channel communications and e-billing solutions.

Document Composition as a Service simplifies and speeds the creation of personalized brochures, flyers, letters and more. Records Management Services digitizes the records you're legally required to keep and organizes them in a central repository, where customer service reps can easily and quickly find the right information. 

Services and solutions

  • Customer Communications Management & Mail Services 

    Streamline communications with EBPP options, efficient mail management and production print managed services. Improve response rates with cross-media marketing strategies. 

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  • Document Composition as a Service 

    Implement a strategy that supports multi-channel engagement, personalizes communications and provides audit trails. Onsite, hosted or hybrid solutions available. 

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  • Advanced Document Capture Services

    Digitize, classify, sort, index and tag data automatically as it enters your workflow to expedite customer service and communications. 

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  • Forms Management Services 

    Turn paper forms into editable e-forms with e-signature capability to save time and minimize compliance risks. Eliminate expensive preprinted forms. 

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  • Records Management Services

    Digitize and organize records so you can more easily store and locate information. Expedite customer service and improve the customer experience.

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