Recycling and Product Stewardship
Reduce your carbon footprint and set a good example in your workplace.
Recycling and resource recovery are an important part of any sustainability effort. As part of our sustainable business practices, we offer various programs to help you recycle your used consumables, imaging equipment, parts and non-fibrous packaging.
By working together, we can protect the environment, use resources efficiently and reduce needless waste.
Please note: We have changed the layout of our recycling page- If you are looking for a return label for empty toner bottles and cartridges, please scroll down to the Consumables Take Back Program at the bottom of the page
Equipment Take Back Program
Equipment Take Back Program
When you can't use local equipment-recycling resources, please take advantage of these programs to recycle products from Ricoh, Savin and Lanier:
Desktop printers and cameras/projectors/unified communications systems (UCS): To recycle these products, start by printing a prepaid shipping label. Our program operates in accordance with state recycling laws.
Desktop printers & small equipment shipping labels only
Floor-standing multifunction printers (MFPs) and whiteboards: Call 1-973-882-5246 during standard business hours and provide your name, address, model number(s) and serial number(s) to receive an RMA number and ship-to address. The RMA information must be on the bill of lading that's addressed to the Ricoh Americas-designated recycling center. You are responsible for the cost to ship the item(s), and you must make the transportation and payment arrangements. If you don't have a preferred trucking firm, you can contact TTR Shipping at 1-888-333-6865 to request the Ricoh Americas rate schedule to return end-of-life equipment. We cannot accept “freight collect” shipments.
Return IBM® or InfoPrint® printers: To return an IBM® or InfoPrint® printer, please send an email (in English) to PrinterEnvironmental@ricoh-usa.com and provide the following details. We will then respond to notify you whether the product is eligible for take-back and instructions on how to proceed:
Model number of product
Your company name
Thank you for recycling!
Consumables Take Back Program
Consumables Preparation Method #1
For cartridges that have UPS or FedEx shipping labels inside, remove the label from the box. Place the used cartridge in the box and tape the prepaid shipping label to the outside of the package. Please use the return instructions on the label.
Consumables Preparation Method #2
For multiple cartridges using the original packaging or a large box that you supply:
By returning multiple cartridges at one time, you'll reduce the CO2 impact of shipping individual cartridges. Please remove toner cartridges out of individual boxes and consolidate the cartridges into a larger cardboard box. Tape the prepaid label to the package, and be sure to tape all seams to prevent leakage. Drop the package off at a UPS shipping location or include it with your next pickup or drop-off at your facility. If you call UPS to pick up this specific item, you’re responsible for the pickup cost. The return package’s dimensions should be:
No larger than 165 inches (419 cm) in combined length and girth (2x width + 2x height).
No longer than 108 inches (270 cm).
No more than 25 lbs. in weight.
Consumables Preparation Method #3
For toner cartridges and maintenance kits that do not have a prepaid shipping label inside the box (for small offices with few returns):
Click on the button below to print a prepaid shipping label. Tape the label to the outside of the package, and follow the return instructions on the form. Please note: For the prepaid shipping label link to work properly, you must access it through this Ricoh page only.
When filling out the form to print the prepaid label to return the consumables, you need an EDP code.
EDP codes are product designations used to identify a specific consumable item for Ricoh, Savin and Lanier products. You can find the code on the label of the original carton box; in some instances, it can be found on the cartridge or container itself. If the box is unavailable or the cartridge/container is unmarked, please contact your supplier to obtain this information. Please note: You need only one EDP code per return, even if you are returning multiple cartridges in one box.
Consumable Take Back Program
Parts and Non-Fiber Packaging Take Back Program
Recycle equipment parts and non-fiber packaging materials
If your community offers recycling of equipment parts and non-fiber packaging materials, please use this option to minimize CO2 emissions associated with shipping. Alternatively, you can pack and ship items to us at your expense, using your preferred carrier, and we'll absorb the cost of recycling returned items. We cannot accept packages whose shipping costs are not paid by the sender. Here's what you can ship to us at the address listed below:
The plastic bags, Styrofoam and other non-fiber materials using to keep Ricoh, Savin and Lanier products safe during shipping.
The parts and components that come from servicing your Ricoh, Savin and Lanier products.
Ricoh Americas Parts Recycling Center
250 W. North Avenue
Lombard, IL 60148