RICOH Service Advantage
You innovate. We execute.
Service Advantage leverages Ricoh’s technology support infrastructure to provide technical and customer support services directly to OEM’s to service their equipment client-side.
Expert OEM service for a wide range of technologies
Plan for Success with Technology Lifecycle Services
With Technology Lifecycle Services, we help you deliver scalable, comprehensive, and flexible offerings to meet the changing needs of your business and your customers.
Field services operations and infrastructure professionals work with your team to ensure constant innovation, training, and certifications. As a trusted partner to more than 1 million devices nationwide, we help you extend the coverage, capacity, and capability of your business.
Our services include:
- Equipment install and deployments
- Break/fix onsite service and periodic maintenance
- Customer and end-user training
- Help desk and call center services
- Remote call management and monitoring
- Field service and resident technicians
- Depot repair service
Create a clear path for growth
Whether you are already a global leader, private equity, or an emerging technology company, you can leverage our existing global infrastructure to your competitive advantage. As our team focuses on support, you can dedicate your time and resources to creating and evolving great products.
As your Service Advantage partner, we offer you:
- Integrity: Ricoh is a trusted service brand, face-to-face with customers in approximately 200 countries and territories.
- A robust support infrastructure capable of servicing automated technologies such as intelligent dispensing, currency management, robotics, 3D printers, medical equipment, and kiosks.
- Coverage and Capacity: A professional field services company employing 3,500+ technical professionals in the U.S., and more than 17,000 technical personnel worldwide.
- Capability: Ricoh provides service on more than 1 million+ devices. Many of our technicians have advanced certifications, including A+, Net+, MCSE, Security+, Mobility+, ITIL, CompTia, experienced in a variety of industry environments, and technologies.
- A technology partner who can help enhance speed and scale to pull the business forward. We'll help you find ways to implement new strategic opportunities and value-added programs from your service partnership.
Your mission is our mission
Achieve your profitability targets, execute your current plan, or create a new market expansion strategy with a fully aligned partner committed to helping you reach your destination faster. Our experienced Service Advantage team brings creative strategies and solutions and leading innovation such as in the areas of:
See more on our services & solutions
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Case Study: Fetch Robotics
Fetch Robotics and Ricoh partner to make service and support as intelligent as autonomous technology
Read the case study
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Service Solutions for Automation and Robotics
Learn more about our solution for automation OEMs
See the brochure
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Case Study: AMETEK ESP
How Ricoh improved call center response, advance technical support and warranty fulfillment
Read the case study
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