RICOH Service Advantage
Accelerate and control growth at scale
Insights and customer stories
Fetch partners with Ricoh to significantly improve service response times.
Trends in supporting and scaling modern automation
See how automation and robotics companies are scaling operations through service lifecycle management.
Benefits of continuous service improvement
What do successful customer-obsessed organizations have in common? We share what we've found.
Technology lifecycle services
Focus on what you do best as a manufacturing OEM – innovation. We can supply the customer service and support infrastructure.
Transformation & Adoption
Customer and employee training and support for new technology rollouts.
Curriculum and content development
End-user training programs
Plan & Design
Comprehensive service program planning, from lifecycle management to training.
Physical configuration of devices prior to deployment.
Onsite equipment configuration
Shipping and delivery
Deploy & Implement
Operational deployment of devices, from logistics to installation to training.
End-user training programs
Support & Maintenance
Ongoing support by call center, onsite service, and preventative maintenance.
Break-fix, onsite services (field service)
White glove service SLAs
Remote help desk services
Manage & Control
Fully managed services of deployed devices with defined update planning.
Call avoidance services
"Voice of customer" analytics
Ongoing reporting and planning
Retire & Reclaim
Updates, retrofits, or replacement of devices in the field or devices scheduled for retirement.
Depot repair service
Recycling of materials (devices)
Extend the usable life of devices in the field for end-to-end quality and protection of the manufacturer brand.
Manage, control, reduce replacement costs
Maintain high customer satisfaction through service
Evolve technology lifecycle practices
Why choose a 3rd party lifecycle support partner
Whether you are already a global leader, retailer, private equity, or an emerging technology company, you can leverage our existing global infrastructure to your competitive advantage. As our team focuses on support, you can dedicate your time and resources to creating and evolving great products.
Proven technology lifecycle services experience
Integrity: Ricoh is a trusted service brand, face-to-face with customers in approximately 200 countries and territories.
A robust support infrastructure: Our technicians are capable of servicing automated technologies such as intelligent dispensing, currency management, robotics, 3D printers, medical equipment, kiosks, and more.
Coverage and capacity: With over 10,000 highly trained services delivery professionals located in the U.S., we can provide expertise and support tailored to your business needs.
Capability: We provide service to more than 1 million+ devices with technicians who have advanced certifications, including A+, Net+, MCSE, Security+, Mobility+, ITIL, CompTia, and experience in a variety of industry environments, and technologies.
A proven technology partner: Leverage our experience to find new strategic opportunities and value-added programs to deliver an exceptional customer experience.
Increased customer satisfaction
We are committed to offering a true and consistent, full lifecycle support to all your customers. Ensuring that your customers will always be supported with training, education, deployment, service, maintenance, and replacement for the full lifecycle of your equipment and technology.
Achieve your profitability targets, execute your current plan, or create a new market expansion strategy with a fully aligned partner committed to helping you reach your destination faster.
What we service
Intelligent dispensing, vending, smart lockers, and more.View asset management services
Smart safes, coin counters, cash recyclers, and more.View currency management services
Automated disinfection systems, mobile technology carts, and a lot more.View med tech services
Self-checkout, POS, BOPiS lockers, kiosks, and more.View retail technology services
Automation & Robotics
AMRs, AGVs, robotic arms, cobots, and more.View robotics services
3D printers and scanners, computers, and all things additive manufacturing.View additive manufacturing services