The process of the adoption of new technology or product rollouts in a market. Includes how the technology will be supported with training and information and support for your customers, employees, or end-users. Transformation and adoption both begin and ends the lifecycle for a device or technology.
The planning of service programs that enable organizations to transform and adopt new technology, including training.
Services:
The physical configuration of devices prior to deployment.
Services:
The operational deployment of devices in the field, including logistics, scheduling, installation and training.
Services:
Ongoing service-level support for equipment, either by call center support or the scheduling of service calls or regular maintenance.
Services:
The service-level management of devices that are deployed in the field and controlled planning of any updates. Includes customer service functions and the regular and ongoing reporting and ‘voice of customer’ metrics.
Services:
The operational function of performing updates or retrofits of devices in the field or retiring devices and replacing them. Services may also include uninstalls, refitting, or recycling of materials.
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Evergreen practices extend the usable life of a device in the field, thus ensuring end-to-end quality and protection of the manufacturer brand. Incorporate evergreen practices into the entire services lifecycle, which keeps replacement costs low, and customer satisfaction high until the process begins anew.
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