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Technology Lifecycle Services
Ensure customer satisfaction and confidence when implementing new technologies.
Transformation & Adoption
The process of the adoption of new technology or product rollouts in a market. Includes how the technology will be supported with training and information and support for your customers, employees, or end-users. Transformation and adoption both begin and ends the lifecycle for a device or technology.
Services:
- Training: Curriculum and Content Development
- Technician Training
- Training: End-User Training Programs
Plan & Design
The planning of service programs that enable organizations to transform and adopt new technology, including training.
Services:
- Technology Consulting
- Site Inspection
- Lifecycle Assessment
- Equipment Financing
Configure
The physical configuration of devices prior to deployment.
Services:
- Preflight Readiness
- Training: End-User Training
- Onsite Equipment Configuration and Shipping
Deploy & Implement
The operational deployment of devices in the field, including logistics, scheduling, installation and training.
Services:
- Installation
- Implementation
- Migration Services
- Training: End-User Training Programs
Support & Maintenance
Ongoing service-level support for equipment, either by call center support or the scheduling of service calls or regular maintenance.
Services:
- Break/Fix Onsite Repair Services (Field Service)
- White glove service
- Preventative Maintenance
- Resident Technicians
- Managed Services
- Remote Help Desk Services
Manage & Control
The service-level management of devices that are deployed in the field and controlled planning of any updates. Includes customer service functions and the regular and ongoing reporting and ‘voice of customer’ metrics.
Services:
- Call Center Services
- Call Avoidance Services
- Remote Help Desk Services
- Periodic Maintenance
- Analytics and Reporting
Retire & Reclaim
The operational function of performing updates or retrofits of devices in the field or retiring devices and replacing them. Services may also include uninstalls, refitting, or recycling of materials.
Services:
- Break/Fix Onsite Services (Field Service)
- Depot Repair Service
- De-Installation Service
Evergreen Practices
Evergreen practices extend the usable life of a device in the field, thus ensuring end-to-end quality and protection of the manufacturer brand. Incorporate evergreen practices into the entire services lifecycle, which keeps replacement costs low, and customer satisfaction high until the process begins anew.
Services:
- Depot Repair Service
- De-Installation Service
- Periodic Maintenance
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