End-to-end mail and package delivery orchestration trusted by enterprises
Ricoh named a leader in mail services
Outcomes of our Delivery CTRL services
End-to-end visibility & chain of custody
Automated tracking from receipt through delivery improves accountability, compliance, and SLA performance.
Faster, automated intake and routing
AI-powered automation accelerates package receiving and matching, accelerating delivery throughput.
Choice-based routing management
Customers control delivery options to improve convenience and delivery success, preserving service reliability.
Consumer-grade delivery experience
A mobile-first interface enables tracking, re-routing, and managing deliveries in real time, for multi-location support.
Integrated service-driven workflows
Inbound and outbound logistics, package routing and delivery are connected into a unified process.
Operational analytics and insights
Dashboards deliver business intelligence on delivery performance, volumes, and trends, supporting continuous improvement.
With Delivery CTRL, customers see up to
91%
packages first-time matched to recipients
80%
elimination of manual data entry
25
carrier label datapoints captured
How it works: From intake to receipt
A purpose-built platform
Powered by managed services
Delivery CTRL is a core service powered by Ricoh's Intelligent Business Platform, built to deliver accountable mail and package delivery in enterprise environments. By leveraging shared platform capabilities, including security, integration, analytics, and scalability, we can help you standardize and orchestrate delivery operations across locations.
Intelligent package processing
Enabled by Delivery CTRL
Mail and packages are received by our service teams with AI-powered workflows speeding intake and shipments, matching them to recipients and departments.
Automation applies delivery rules and priorities with each package tracked through its entire journey.
A secured dashboard offers visibility into delivery status and location, enabling re-routing, reassignment, or requests for holds when needed.
Tracking and documentation of every step supports issue resolution and audit readiness.
Key features
Intake & routing automation
AI-powered OCR and computer vision streamline intake and matching, reducing manual handling.
Choice-based delivery
Recipients can request holds, reroute, and reassign deliveries across locations.
Enhanced visibility
Track every package from carrier receipt through final delivery, with full chain-of-custody visibility.
Reporting & insights
Audit trails and analytics enhance compliance and operational performance.
Benefits: A trusted partner
One accountable partner
One accountable partner
Reduce complexity and strengthen accountability with a single partner responsible for the full mail lifecycle from intake through delivery, reporting, and governance.
Operational continuity you can depend on
Operational continuity you can depend on
Maintain consistent service delivery through proven operating standards, governance, and execution models designed to support critical business processes without disruption.
Physical and digital workflow expertise
Physical and digital workflow expertise
Connect physical mail, packages, and delivery workflows with digital processes and automation, transforming everyday operations into modern, measurable business outcomes.
Visibility and governance
Visibility and governance
Gain greater confidence in service performance through transparent operations, documented chain of custody, measurable outcomes, and governance built into every workflow.
Put our package and mail services to work for you.
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