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RICOH SP C261SFNw Color Laser Multifunction Printer - 408235

SP C261SFNw

Color Laser Multifunction Printer

ID: 408235

Discover reliable multifunction performance at an affordable price

  •   Up to 21 ppm output, print, copy, scan, fax
  •   Up to 2400 x 600 dpi resolution
  •   Paper capacity up to 751 pages
  •   Easily manage copy, print, scan and fax jobs with a 4.3" touchscreen display
Call for a Quote: 866-230-2723
8am-5pm CT M-F

Meet the low-cost MFP that fits your small business needs

The best laser multifunction printer (MFP) for your startup or small workgroup should enhance collaboration, raise productivity and offer a low total cost of ownership (TCO). Introducing the RICOH SP C261SFNw Color Laser MFP — a powerful, yet compact MFP designed for personal users or workgroups of up to three people. You'll save time by printing up to 21 pages per minute (ppm), and capture and share information efficiently with copy, scan and fax capabilities.

Communicate effectively with scan and fax capabilities

Stay productive and improve collaboration by optimizing your ability to share information. Scan documents directly to email and network folders for easy digital access and retrieval. Plus, the single pass document feeder (SPDF) lets you load up to 50 pages at a time for uninterrupted scanning at up to 40 images per minute (ipm)1. You can also send faxes in as quickly as three seconds per page.
1: Maximum speed for scanning black-and-white documents. The maximum scan speed for color documents is 24 ipm.

Speed up tasks and streamline processes

Make navigating print, scan, copy and fax jobs quick and easy with the SP C261SFNw's user-friendly 4.3" color touchscreen panel. You can easily program up to 12 of your favorite settings for instant access to your most common tasks. Plus, load up to three different paper sizes and increase paper capacity to 751 sheets with an optional paper tray for more efficiency.

Make an impact with high-quality printing

With up to 2400 x 600 dpi resolution, you can get vivid color and crisp black text. Plus, you can speed through jobs by printing up to 21 ppm at maximum resolution. The standard and bypass paper trays support a variety of media — you can even use up to 43-lb. Bond/ 90- lb. Index paper to add another level of quality when presenting your ideas.

Easily connect to your smartphone or tablet

For added convenience, print from your smartphone, tablet or laptop with AirPrint®, Mopria™2, Wi-Fi Direct or RICOH Smart Device Connector. Enjoy additional options with Ricoh Smart Device Connector — such as printing from your Android phone with the MFP’s Near Field Communication (NFC) tag that let's you tap your smart device to the tag for quick and easy printing.
2: Smart devices must be on the same network as your MFP.

Help keep proprietary information safe

With Locked Print, you can require users to authenticate print jobs by entering passcodes at the MFP — fewer documents are left unattended with Locked Print, helping to safeguard your intellectual property, confidential paperwork and other information assets. The SP C261SFNw also helps you protect data with network security, encrypted communication and wireless LAN security.
infovisual-security-3

Go green with an economical, eco-friendly MFP

It doesn’t take much energy to keep work moving with the SP C261SFNw — it has a low TEC value of just 1.5 kWh/week. With an EPEAT® Silver rating and ENERGY STAR® certification, you can feel comfortable knowing it comes with a low carbon footprint. Plus, automatic duplex printing gives you the ability to cut down on paper usage by up to 50%. And with the easy installation wizard, you'll have your environmentally friendly MFP up and running in no time.

Need more information?

Learn more about the RICOH SP C261SFNw Color Laser Multifunction Printer and how it may fit your business.

Engine/General Specifications

Configuration

Desktop

Scanning Element

Flatbed scanner with full color contact image sensor (CIS)

Printing Process

Electro-photographic printing

Toner Type

Dry mono-component toner developer, AIO Cartridge

Control Panel

4.3" color touch panel

Color / Black & White

Color

Output Speed Copy/Print

21 ppm

First Page Out Time

14 seconds

Warm-Up Time

30 seconds or less (from Energy Saver Mode)

Recovery Time From Sleep Mode

29 seconds

Resolution

600 x 600 dpi (Default) (Speed Mode)
1200 x 600 dpi equivalent (Standard Mode)
2400 x 600 dpi equivalent (Fine Mode)

System Memory

256 MB RAM standard/maximum

Maximum Copy Quantity

99 Copies

Duplexing

Automatic (Standard)

Document Feeder Type

Single Pass Document Feeder (SPDF)

Document Feeder Original Size

5.5" x 5.5" to 8.5" x 14" (140 x 140 mm to 216 x 356 mm)

Document Feeder Paper Weight

14-28 lb. Bond (52-105 g/m2)

Document Feeder Capacity

50 Sheets

Preset Reduction and Enlargement Ratios

50, 65, 78, 93, 129, 155, 200, 400%

Zoom Range

25 – 400% in 1% step (300 x 600 dpi)

Supported Paper Sizes

Paper Tray/Bypass Tray: 3.54" x 5.83" to 8.5" x 14"

Supported Paper Weights

Standard Tray: 16-43 lb. Bond/90 lb. Index (60-160 g/m2)
Optional Tray: 16-28 lb. Bond/90 lb. Index (60-105 g/m2)
Duplex: 16-24 lb. Bond/90 lb. Index (60-90 g/m2)

Supported Paper Types

Bond*, Cardstock*, Color, Label*, Letterhead, Plain, Pre-printed, Pre-punched, Thick, Thin & Recycled papers, Envelopes* (*via Standard Tray and Bypass only)

Standard Paper Capacity

250-sheet Paper Tray + 1-sheet Bypass Tray

Maximum Paper Capacity

751 sheets

Standard Output Capacity

150 sheets

Maximum Output Capacity

150 sheets

Maximum Monthly Volume

Up to 1,500 prints

Maximum Duty Cycle

Up to 30,000 prints

Power Source

120V, 60Hz, 11A

Typical Electricity Consumption (TEC)

1.5 kWh/week

Power Consumption

Operating: B&W: 331.3 W, Color: 404.1 W
Sleep Mode: 1.3 W

Energy Star

Certified

EPEAT status

Silver

Dimensions W x D x H

16.5" x 19.4" x 18.1" (420 x 493 x 460 mm)

Weight

63.9 lb. (29 kg)

Printer Specifications

Processor Speed

400MHz

Interfaces

10/100Base-TX Ethernet
IEEE 802.11 b/g/n Wireless LAN
USB 2.0 High Speed Type B
USB 2.0 High Speed Type A

Network Protocol

TCP/IP, IPP, Bonjour

Supported Operating Systems

Windows Vista, 7, 8.1, 10
Server 2008/R2, Server 2012/R2
Macintosh: OS X 10.9 – 10.12
UNIX/Linux Filter

Device Management Utilities

Ricoh @Remote, Ricoh Device Manager NX, Ricoh Print Driver Packager NX

Printer Languages

PCL6/5e, PostScript 3, PictBridge

Font Support

PCL/PS3: 80 fonts

Mobile Printing Support

RICOH Smart Device Connector App (for printing only)
RICOH SP C260 Series Scan App (for scanning only)
Apple AirPrint®, Google Cloud Print™, Mopria™

Printer Features

1-999 Set Quantity, Collate, Dithering, Duplexing, Do Not Print Blank Pages, Front Cover, Layout/N-up Printing, Locked Print, Mirror Image Print, Reduce/Enlarge Print, Rotate Print, User Codes, User ID, Watermarks, Economy Color

Security Features

Wireless LAN Security–WEP, WPA2, Network Security via TCP/IP Access Control, Encrypted Communication using IPsec, IPP Authentication, Locked Print, User Restrictions

Scanner Specifications

Scan Speed BW Full Color

B&W: up to 40 ipm
Color: up to 24 ipm

Scanning Resolution

Color and B&W: up to 600 dpi
TWAIN: up to 1200 dpi

Scan Area

Up to 8.5” x 14”

Protocols

Network: TCP/IP
Scan-to-Email: SMTP
Scan-to-Folder: SMB, FTP

File Formats

Single/Multi-Page TIFF, Single/Multi-Page PDF, Single Page JPEG

Scan Modes

Full-Color, B&W, Grayscale

Scan-to-Email; Scan-to-Folder (SMB/FTP); Scan-to-Media (USB); TWAIN/WIA, ICA, SANE Scanning

Fax Specifications

Fax Resolution

Up to 200 dpi

Compression Method

MH, MR, MMR, JBIG

Scanning Speed

Less than 5 seconds/page (Letter @ 200 dpi)

Modem Speed

33.6 Kbps with automatic fallback

Transmission Speed

3 seconds per page (based on ITU-T Test Chart #1 in Standard mode)

Memory

100 Pages (2.5 MB Flash ROM)

One-Touch/Speed Dials

20 locations/200 locations

Fax Features

LAN-Fax (Outbound TX only), Internet Fax (T.37), Fax Forwarding to E-Mail/Folder, PSTN, PBX

 

Download Drivers

Download and install the print driver and associated software for your device. This link can also be used to update your existing print driver.

 

@Remote

Maintain your devices — automatically gain insight, improve uptime and reduce your fleet costs with RICOH @Remote.

 

Myricoh

If you are a current Ricoh Customer, you can use MyRicoh to get support for your products, purchase supplies, and much more.

 

Warranty Registration

Register your Ricoh product in order to receive service and support.

Questions and Answers

Start typing your question and we'll check if it was already asked and answered. Learn More
Browse 19 questions Browse 19 questions and 20 answers
does it do 2 sides to 2 sides auto duplex copying?
A shopper on Dec 10, 2017
BEST ANSWER: Hello, Yes this machine has auto duplexing. I have attached a link to the manual for your review. https://www.ricoh-usa.com/-/media/Ricoh/Common/PDFs/Brochures/spc261sfnw.pdf
Also attached is a link to the manual which will review the different copy functions. http://support.ricoh.com/bb_v1oi/pub_e/oi/0001070/0001070456/VM0AX86xx_06/M0AX8604B.pdf

If you are still having issues, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
What type of toner cartridge is used for replacement? I don't see supplies from your website.
A shopper on Jan 30, 2018
BEST ANSWER: Hello,

This machine takes SP C250A toner. Attached is the link to the toner pages.
https://www.ricoh-usa.com/en/search/sp_c250a

To order toner and supplies for your Ricoh device, please visit www.myricoh.com or contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator).

Thank you
My iPhone and iPad are unable to find the AirPrint printer. How can I fix this? My Mac will AirPrint after I downloaded some drivers. The PDF for AirPrint in the Support section did not help. In my network settings, I do not see the AirPrint or Certificate menus, and am unable to find any firmware updates.
C L on Nov 21, 2017
BEST ANSWER: Hello,

The firmware level of the device may be the reason why the items associated with AirPrint explained in the user guide aren't being seen. The links below should be helpful. The Release Notes give a quick listing of what the firmware resolves. The 2nd link is to the downloads area and for the firmware itself. Take great care to follow the instructions for updating firmware.

Release Notes - http://support.ricoh.com/bb/html/dr_ut_e/rc3/history/bb/pub_e/dr_ut_e/0001305/0001305367/V109/z81039L14/history.htm
Firmware download for Macintosh - http://support.ricoh.com/bb/pub_e/dr_ut_e/0001305/0001305365/V109/z81037L14.dmg

http://support.ricoh.com/bb/html/dr_ut_e/rc3/model/spc261sfnw/spc261sfnw.htm

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457
Does the ADF along with the scanner software allow for multiple documents scanned to the same file? For example, if I have a 150 page documents and I put 40 pages on the ADF will it pause and ask if I want to scan more pages or will it just end and close the file? On our current unit this feature is called "continuous scan". Thank you in advance.
A shopper on Jan 22, 2018
BEST ANSWER: Hello,

This model does not have that ability - on Ricoh models, this is called batch scanning.
For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.ricoh-usa.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.

Thank you
The print quality is very poor (pixelated, thin text and poor image quality) printing via airprint from an iPhone or wifi mac printing, image quality is much better when photocopying. Note: I had to follow the firmware and driver install instructions on this Q&A page to get airprint for iphone and color for mac to function. How can I fix this?
ash h on Jan 8, 2018
BEST ANSWER: Hello,

I am sorry to hear you are having trouble with your printer. I would suggest working with our support team they will be best able to trouble shoot with you and provide advice for fixing.

They can be reached via click to chat on www.myricoh.com or by calling 1-800-Ricoh-38.

Thank you
Why does the fax answer a phone call? Is there a way to get it to recognize a fax over a phone call?
A shopper on Jan 4, 2018
BEST ANSWER: Hello,

You want to set t up in Fax only mode. I have attached a copy of the manual. You will find the instructions to do this on page 210. http://support.ricoh.com/bb_v1oi/pub_e/oi/0001070/0001070456/VM0AX86xx_06/M0AX8604B.pdf

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
Will printer continue to operate on black print if color cartridge becomes empty?
Abhijit on Jan 2, 2018
BEST ANSWER: Hello,

Yes, you can continue to print using just black.

If cyan, magenta, or yellow toner runs out, you can print in black and white using just the black toner. Change the color mode setting to Black and White using the machine's driver.

For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.ricoh-usa.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.

Thank you
What is optical resolution for flatbed scanning and spdf?
A shopper on Jan 1, 2018
BEST ANSWER: Hello,

Here is the information you requested.
Scanning: Color and BW: up to 600 dpi / TWAIN: up to 1200 dpi
SPDF lets you load up to 50 pages for uninterrupted scanning at up to 40 images per minute (ipm)

For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.ricoh-usa.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.

Thank you
Will printer continue to operate on black print if color cartridge becomes empty?
A shopper on Jan 1, 2018
BEST ANSWER: Hello,

Yes, you will be able to print. If cyan, magenta, or yellow toner runs out, you can print in black and white using just the black toner. Change the color mode setting to Black and White using the machine's driver.

For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.ricoh-usa.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.

Thank you
How much toner is in the starter cartridges - how many pages? This is a major purchasing factor, as full, new toner cartridges are obscenely expensive.
Michael G on Jan 1, 2018
BEST ANSWER: Hello,

The start toner comes with approx. 1,000 impressions. This is based on 5% fill rate. The full cartridge is rated for approx. 2,300 impressions.

For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.ricoh-usa.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.

Thank you
What is the operating noise (db) in various modes i.e. Scanning, Copying and Printing - SP C261SFNw?
A shopper on Dec 5, 2017
BEST ANSWER: Hello,

We do not have information by mode but status. I have included it below.

Sound Power Level-
Standby - 29.4 dB(A)
Operating Mode: B&W: 62.1 dB(A) / Color: 62.4 dB(A)
Full-system: 65.4 dB(A)

For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.ricoh-usa.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.

Thank you
Can I add more memory to the printer? If yes, what is the part number? Thx
A shopper on Nov 29, 2017
BEST ANSWER: Hello,

No I am sorry that is not an option for this machine. I have attached a link for the brochure for your review. https://www.ricoh-usa.com/-/media/Ricoh/Common/PDFs/Brochures/spc261sfnw.pdf

For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.ricoh-usa.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.

Thank you
Three questions. What is the grayscale scanning speed in single and duplex on the ADF? Does this properly handle envelope printing? What software does this come with (any OCR or page management software?
David C on Nov 29, 2017
BEST ANSWER: Hello,

Here are the answers to your questions.

What is the grayscale scanning speed in single and duplex on the ADF? The ADF Throughput for this model scans in B&W (using 300 X 600 dpi) at 20 images per minute and Full Color (using 300 X 600 dpi) at 12 images per minute. There is no specific specification listed for grayscale but those listed specifications give you a range within which it would fall. Page 415 of the user guide at the following link contains this information - http://support.ricoh.com/bb_v1oi/pub_e/oi/0001070/0001070456/VM0AX86xx_06/M0AX8604B.pdf

Does this properly handle envelope printing? Yes, this model performs envelope printing. See page 54 specifically for instruction on loading envelopes. You can also search on the term "envelope" to see the other manual entries about using envelopes -
http://support.ricoh.com/bb_v1oi/pub_e/oi/0001070/0001070456/VM0AX86xx_06/M0AX8604B.pdf

What software does this come with (any OCR or page management software? Among the utilities included in the download for this machine is a scanning application but that application does not have OCR capability. However, if you have a version of Microsoft Word that has the Document Imaging function, you can use that as the scanning application that communicates/captures through this machine's scanner driver. Microsoft Document Imaging's scan function will perform OCR. Alternately, Adobe Professional or some similar professional-level PDF-creating application with OCR capability would have to be used.

For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.ricoh-usa.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.

Thank you
Does the ADF have duplex scanning?
itshines on Nov 29, 2017
BEST ANSWER: Hello,

Yes, this machine can duplex scan via the ADF.

For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.ricoh-usa.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.

Thank you
Does it come with full size ink cartridges or just trial size?
itshines on Nov 29, 2017
BEST ANSWER: Hello,

This comes with a starter ink for the machine.

For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.ricoh-usa.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.

Thank you
How to add emails to address book?
A shopper on Nov 28, 2017
BEST ANSWER: Hello,

The instructions on how to add email address to your address book are in the attached link. These instructions start on page 130. http://support.ricoh.com/bb_v1oi/pub_e/oi/0001070/0001070456/VM0AX86xx_06/M0AX8604B.pdf

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
How do I add email ids in address book? I want to send a scanned file to an email.
A shopper on Nov 27, 2017
BEST ANSWER: Hello,

The instructions on how to add email address to your address book are in the attached link. These instructions start on page 130. http://support.ricoh.com/bb_v1oi/pub_e/oi/0001070/0001070456/VM0AX86xx_06/M0AX8604B.pdf

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
where do i find the QR code for Android phone to enable printing via NFC? This is after I installed the mobile app RIcoh Smart Device Connector from the Play Store.
Enoch on Nov 26, 2017
BEST ANSWER: Hello,

The QR code should be found by pressing the Status icon on the Home screen then going into the Machine Info tab. The QR code and IP Address should be displayed.

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
How many optional paper trays does the device support?
A shopper on Nov 21, 2017
BEST ANSWER: Hello,

You can add 1 - 500 sheet paper tray to this machine. Here are the specifications on the additional paper tray

Paper Feed Unit TK1220 Part # 407890
Paper Capacity: 500 sheets
Supported Paper Sizes: Fixed for 8.5” x 11” / Letter, A4
Supported Paper Weight: 16-28 lb Bond (60–105 g/m2)
Dimensions (W x D x H): 15.7” x 17.7” x 5.0” (400 x 450 x 127 mm)
Weight 8.8 lbs. (4 kg)

For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.ricoh-usa.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.

Thank you

Ratings and Reviews

2.5 / 5.0
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Not All Advertised Features Work, Frustrating To Setup
I set up and manage many network printers. This one was extremely frustrating to set up. For example, Wi-Fi had to be enabled in two different menus in order for it to work.

An important feature we use is scan to email. This printer does not support SSL or TLS authentication for SMTP. All email servers require secure authentication these days. The fact that this printer is missing SSL and TLS authentication makes the scan to email feature useless.

I am on the latest firmware (1.09), which supposedly supports Apple AirPrint and Google Cloud Print. I was able to verify that AirPrint works. I could not get the printer to register as a Google Cloud printer. I can see the printer in the Chrome browser using multiple devices. However, when I try to register the printer, the Web Image Monitor always reports a busy status and error.
January 28, 2018
Response from ricoh-usa.com
Hello, Thank you for your review, we are sorry to hear that you are having an issue with this machine. The machine does come with a warranty, so our support team will able to assist you with this concern. You can reach them via click to chat at www.myricoh.com or by calling 888-424-1573.
February 15, 2018
Tina RStaff
SUPER QUALITY
This is a very well-built MFP. I've used HP Laser Printers for decades and was concerned to replace my 4 year old HP with another brand.
I was pleasantly surprised!
This printer is of industrial/commercial construction and it's no lightweight!
Copies are really high resolution.
Price was comparatively cheaper than pretty much anything else out there! Bye, bye HP!
January 12, 2018
Quality prints, but very slow and poor documentation
After using this machine for two months, I have discovered the following: print quality - very good; printing speed - slow; print speed when duplexing - very slow; finding replacement cartridges - nearly impossible, as the manual does NOT indicate the cartridge numbers to order.
February 7, 2018
Response from ricoh-usa.com
Hi Edward,

Thank you for your feedback. We apologize for the difficulty you've experienced with finding replacement toner cartridges. Here's a list for your convenience:

Print Cartridge Black SP C250A 2,300 pages* - Part # 407539
Print Cartridge Cyan SP C250A 2,300 pages* - Part # 407540
Print Cartridge Magenta SP C250A 2,300 pages* - Part # 407541
Print Cartridge Yellow SP C250A 2,300 pages* - Part # 407542
Waster Toner Bottle SP C220 25,000 pages - Part # 406043
*Declared yield values in accordance with ISO/IEC 19798. Actual yields may vary based on images printed and other factors

Please note we also have a supply finder that will provide this info, and your model will be added shortly. https://www.ricoh-usa.com/en/products/supplies
February 9, 2018
Ali BStaff
terrible printer
The printer advertised apple airprint and similar for google. When it arrived these features did not work and printing from a mac would only print in black and white. After 2 hours of installing a series of drivers for mac and PC as well as a new firmware version it would finally print via airprint and in color on mac and PC, but the image quality was very poor. I called tech support but gave up after 45 min of being on hold. If this printer was free I would still not buy one again because of how much time it took to set up and make work (if you can even call pixelated text working.)
January 8, 2018
Response from ricoh-usa.com
We are sorry to hear your experience with Ricoh was anything but positive. I have requested our customer excellence team contact you.
February 15, 2018
Tina RStaff