#1 Bad Habit – Faxing
Achieving true interoperability starts with communication you can trust.
#2 Bad Habit – Paper
Consumerism is shaping the future of paper in our antiquated healthcare system.
It's also worth evaluating your community's needs because not all people interact with paper in the same way. Baby boomers versus millennials, for example, will demand very different tools and means of alternate communication – and that goes for staff, patients and physicians.
#3 Bad Habit – Siloes
Collaboration is at the heart of healthcare, and it's time to tear down the walls.
Only 4 in 10 hospitals report that hospital providers are able to send and receive secure electronic messages containing PHI to and from sources outside of the organization or hospital system. The major barrier is incentive, but billions of dollars are wasted, mistakes are being made, and patients are at the most risk of not receiving the care they deserve because information is lost, delayed or incorrect.
True behavior change starts with your employees and can fundamentally improve patient and staff experience. First step is to simply reframe how we pursue our goals: better understand the technology that's available, establish the right level of consistent motivation, and not be afraid to ask for help. You don't eliminate a bad habit, you replace it – hopefully with a better one.