3 key habits to change for a connected health system
by Michael Campana
Three habits to change for efficiency and experience
Time: 5 minute read
Data is the healthcare industry's strongest asset and its biggest challenge. When we think of time spent at a hospital, we think of time spent with doctors – but the reality is that patients spend countless hours with nurses, staff, financial teams and more. Information management is incredibly powerful, and it's up to us to commit to making it a positive experience for patients.
86% of mistakes¹ made in the healthcare industry are administrative. Preventable medical errors continue to rank as the 3rd highest “killer" in the U.S. – behind heart disease and cancer – claiming the lives of approximately 400,000 people each year.
Information management also critically impacts our healthcare system financially. Roughly 25% of all U.S. hospital spending² consists of administrative costs. It costs nearly $250 billion³ to process 30 billion healthcare transactions each year – 15 billion of which are faxes. This cost burden is passed onto patients, putting both hospitals and patients at risk.
But just like a gym membership won't make you exercise, knowing there's a better way doesn't make someone change how they handle daily tasks – it starts with habit.
Behavior change is tricky. Research shows that habits take an average of two to eight months⁴ to form, but it's individual to the people and environment. Take, for example, Amazon and Google's recent foray into healthcare. They are trying to create new healthcare environments in which data can flow freely and securely, costs are low and efficiencies are high – a lofty goal and yet they'll likely be extremely successful because they are building from the ground up. They don't have habits.
The reality is that most hospitals and health systems have millions of patients, thousands of staff, and likely dozens of legacy software they're working around on a daily basis. The good news is that technology is here. With the right help and new habits, there is no reason that you shouldn't be able to facilitate meaningful system-to-system and person-to-person communication.
Top 3 habits to change first:
- 1 https://www.himss.org/jhim/archive/volume-17-number-1-2003
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