Gerald C. Kane, professor of information systems at the Carroll School of Management, defines digital maturity as “the process of your company learning how to respond appropriately to the emerging digital competitive environment."1 Assessing where you are in the digital transformation journey now will provide insight into your company's digital maturity level as compared to competitors that are disrupting the marketplace with innovative products, services and processes. This will also help you understand how to move forward in order to compete with these companies.
To kick off this process, leadership should partner with IT to assess the technologies employees are currently using to:
Some companies may find that they're overrun with paper and file cabinets, and don't have a lot of technology that empowers employees to manage documents digitally. Others may find that they already have a lot of digital technology in place to do just that: These companies show a higher digital maturity level than their paper-driven counterparts. In response to what they learn during this process, they may choose a path that helps them to automate processes by utilizing their available digital information. The hypothetical paper-driven company, on the other hand, may start their journeys by choosing to focus on reducing paper workflows through digitization.
The following questions can help you to further hone your unique path:
These questions will also help you determine your employees' digital maturity levels — providing insight into the change management training that will be necessary to bring them in line with your digital transformation.
In many areas of business, especially when it comes to digital transformation and digital technologies, we tend to establish mental models — or points of view — that keep us from fully comprehending the value of these transformations and technologies. When it comes to information governance, the tendency is to think of it in terms of data security and regulatory compliance. However, there's far more to it than that — including many attributes that can help direct your digital transformation journey.
Prioritize your conversation about information governance on people, processes and technologies rather than security and compliance by asking the following questions: