Doctor holding documents

It’s time for more accountable care at your hospital

by ​Michael Campana
 
Taking proactive steps to improve the way your organization communicates can help you achieve improved patient experience, reduced costs and strong outcomes.

Ricoh recently commissioned an IDC study, Information Mobility at Hospitals Drives Accountable and Quality Care, which summarized the results of a global survey of 100 director-level and above hospital IT and other executives on information mobility. The goal of the study was simple: Understand the current state and business benefits of information mobility within hospitals, and identify what sets the most information-mobility-mature hospitals apart from others as they seek to drive stronger quality and accountable care.

Room for improvement

  • 47.5 percent of employees need to access more than six data repositories for information. Yet only 16.2 percent of hospitals surveyed enable search across all data sources.
  • In hospitals, approximately 34 percent of information and institutional knowledge is stored in filing cabinets (20.2 percent) and employee’s heads (13.8 percent).
  • Half of the hospital staff spends 50 percent or more of their time working from non-traditional locations.

Taking proactive steps to improve the way your organization communicates can help you drive stronger accountable care, including patient experience and reduced costs.

 

Benefits of information mobility

While these challenges may sound like familiar frustrations, the study also sheds light on how information mobility is having a positive impact on hospitals facing these issues. To this point, hospitals reported the highest information mobility improvements in the following areas:

  • 23.8 percent work quality
  • 27.3 percent information flow
  • 27.3 percent time for employees to increase patient satisfaction

These findings are a good sign for organizations looking to meet new healthcare requirements influenced by Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores as they improve information flow and ultimately patient satisfaction and outcomes.


How can you achieve similar results?

As healthcare transitions from fee-for-service to value measured by quality, the ability for organizations to communicate when, where and in the format that is most efficient is likely to continue becoming more important. Taking proactive steps to improve the way your organization communicates can help you drive stronger accountable care, including patient experience and reduced costs.

IDC white paper: How to drive accountable and quality care 

This IDC research study sheds light on the real benefits healthcare leaders are seeing, thanks to "information mobility." What is information mobility, and how you can adopt a similar approach for success? 
 
 

Recommended for you

 

Recommended for you

HR Management case study thumbnail image. Case Study: Enterprise HR Content Management Centralize your HR department to reduce costs and increase efficiency
woman using laptop eBook: More value more quickly from your printer investment See how operations professionals are driving more value more quickly from their printer investments
Woman using laptop Article: Four misconceptions about growing your business Explore four common misconceptions that hinder small business growth