Is your healthcare organization in good health?

Carts don’t come before horses. Effects don’t come before causes. Cures don’t come before treatments. And what’s true in farming, physics and medicine is just as true for your healthcare operation.

The health of your entire organization can only improve from a foundation of happy, satisfied patients. Happy, satisfied patients, in turn, are supported by safe, secure operations that work smoothly to easily share information with patients, payers and other providers. When you break it all down, it becomes apparent that for your organization to succeed, it’s important that privacy and security and interoperability work together to provide the best patient experience possible. Is your organization doing as well as it could when it comes to the following key elements?

Privacy and security

With respect to these vitally important areas of your organization, here are some questions you can use to evaluate your privacy and security measures:

• Are you locking down all workstations, printers and multifunction devices?

• Are you leveraging up-to-date encryption and decryption capabilities for transmission and storage of PHI?

• Do you conduct thorough and comprehensive annual risk assessments, including making actual hacking attempts based on real-life scenarios, on your data management systems and processes?

• Do you make sure that your entire staff, from top-level executives to the maintenance staff, are trained and regularly updated on HIPAA requirements?

• Do you partner with vendors whose patient data management processes meet HIPAA standards and guidelines?

Asking questions like these can go a long way toward preventing unauthorized access to patient health information (PHI). Beyond that, they can also help protect your organization from the financial and damage to your reputation that can be wrought by a major security breach.

Patient experience

Last, but certainly not least, it’s important to try to provide the best patient experience possible. This can be greatly impacted by the quality of privacy and security and steps toward interoperability that your hospital is employing. On one hand, setting up measures to protect patient data and private information can help to improve patient experience if it is handled with care. However, if overlooked, data breaches and clunky workflows can quickly cast a negative perspective on the overall patient experience. With this in mind, it’s important to look at the patient touch points within your organization such as paper processes, charting and data entry to streamline and create a smoother experience.