Doctor with stethoscope pointing at computer screen

Interoperability and patient experience: A tale of two patients

Improving interoperability for a better patient experience

Here are four steps you can take to begin improving your hospital’s own interoperability capabilities in order to provide your patients with a better care experience.

Step 1: Analyze. Conduct a workflow and process analysis to walk through each phase of current information management from top to bottom. This analysis can help you pinpoint bottlenecks in information flow and identify cost-saving opportunities.

Step 2: Document. Track and document all work efforts to help you to discover where processes can be made simpler. If you have had a long-standing process in place, you might be surprised to see where your time and money is really going. Organizations often find that their processes contain many more steps, complexities and costs than they imagined.

Step 3: Find gaps and inefficiencies. Working with partners trained in workflow analysis, you can use the results of the first two steps to help pinpoint gaps and inefficiencies and uncover opportunities for operational and financial improvement.

Step 4: Identify ways to bridge the gaps. Whether with existing or new technology, there are many opportunities for you to improve your organization’s ability to capture, transform and manage data in real-time in a more secure manner.

These steps are just the beginning. Want to learn more about how to improve your hospital’s level of interoperability, and in turn, the experience of your patients?

Prepare for greater interoperability to improve care collaboration.

Though some interoperability challenges are dependent on technology vendors to resolve, there are several ways you can take control. By improving your ability to share information, you can lower costs and improve collaboration for better outcomes.

  1. 1Centers for Medicare & Medicaid Services, Baltimore, MD. http://www.hcahpsonline.org.