That was just one example of information gridlock and how it can affect your organization. And though not all problems will directly affect customers, they all have a negative impact. This gridlock can have a cascading effect throughout your entire organization, as bad decisions pile up and time is wasted. Departments become siloed. Productivity is lost and efficiency declines. The result is atrophy, as your organization slowly paralyzes itself from within.
What’s worse is that while this gridlock can be a root cause of business atrophy, it’s very difficult to pin down as the actual source of the problem unless you know what you’re looking for. This sort of atrophy tends to happen slowly, so it’s rare that someone pays attention until the problem has become large enough to slow down numerous business processes. But when it’s a big problem, many organizations tend to treat the immediate symptoms of the problem, rather than finding the root cause. So while information gridlock may start as a small problem, it can spread like a virus across your entire organization.
Where does this gridlock occur? According to IDC research commissioned by Ricoh, there are six major areas where information gridlock can afflict your organization. Three of these are:
A siloed organization lacking effective collaboration tools and support for mobile is simply not an organization that will survive for long in the new world of work.
Unfortunately, information gridlock can affect a number of additional areas within your organization. These include: