Of course, an accurate and up-to-date assessment of actual application usage, particularly information stores and processes, is crucial. When trying to uncover information processes flowing through shadow IT, there may be additional benefits to leveraging the outside perspective — and cross-departmental experience — of a specialist in business information processes.
An outside party may be able to bring a new perspective to the way you’ve been approaching a problem. They can bring to the table broad experience gained from multiple engagements across industries and geographies. A managed service provider may also be better able to speak the language and solicit the cooperation of LoB managers and employees.
Shadow IT is not going away. The fundamental trends of more devices, thousands of easily downloadable applications and free cloud storage are simply too compelling. There are genuine economic and productivity benefits to bringing SaaS apps into the enterprise.