The firm needed stable technology, faster response times (both by the network and by technical support staff), and reliable, regular maintenance of equipment. Yet, the partners preferred investing in more legal talent rather than technical staff. That made outsourcing the right choice for this firm. A service provider would support technology across the organization, handle the most time-consuming tasks, ensure high PC and network uptime and security, and proactively upgrade and maintain the IT system. By paying a monthly fee, the firm would have predictable IT costs, reliable technology and peace of mind.
The solution was a partner that provided 24/7 remote support for the firm’s data center and up to 20 hours of on-site support. The partner designated one person as its single point of contact, who was to collaborate primarily with the firm’s in-house IT coordinator. This created a communications channel that streamlined the identification and resolution of problems. It also enabled the outsourcer to anticipate the firm’s needs, including planning and installing IT in new or relocated offices and developing a schedule for upgrading computers over the course of a year.
As a result, the law firm saw the efficiency benefits of well-implemented technology without having to divert its attention from practicing law and serving its clients.