Struggling to keep up with the amount of data and documents generated every day?
You’re not alone.
To deliver a positive patient experience, healthcare institutions and medical practices must efficiently process many types of documents and information such as:
- Hospital admissions/new patient onboarding
- Lab orders and test results
- Patient histories and clinical notes
- Specialist referrals
- Insurance pre-approvals and claims
- Patient EOBs
- Follow-up care/post-operative instructions
- Invoices, purchase orders, and billing
Most of these documents are digital – and start as digital forms, but some enter the workflow as hardcopy and must be scanned or faxed into a document management system (DMS).
Add industry-specific patient privacy and compliance regulations like HIPAA to the mix and it’s easy to see how the workload can get overwhelming, resulting in backlogs, omissions, and processing errors.
Many healthcare facilities already have an electronic health records (EHR) management solution to alleviate many of these pressures. Even so, the sheer volume of patients and paperwork make it difficult to keep up. For those that don’t have one, it can be complicated to implement.
Document management delivers more than efficient storage and retrieval of documents – though that is surely part of it. Ensuring the correct information and documents are accessible when needed helps patients get prompt and proper care and enables paperwork for insurance claims and payment to be processed in a timely manner.