Overcome digital disruption with digital transformation

New and changing technology is redefining how we work. With easy access to personal apps and the proliferation of smartphones and other devices, technology has become so normalized and convenient that employees now expect workstyles that allow for increased mobility, more flexibility, and instant collaboration. As a result, businesses need to adapt to support this change and enable workers to be as productive as possible in a more mobile environment.

When it comes to technological conveniences, employee expectations and customer demands will only increase as collaborative technologies continue to saturate the marketplace. According to Frost & Sullivan, “by 2025, the world will have at least 3.7 billion smartphones, 700 million tablets, and 60 million UCC platforms deployed."¹

This will lead to more digital disruption — forcing companies to change their business models in order to keep up with marketplace changes through digital transformation. Taking a proactive approach to this type of transformation now is critical for businesses that want to stay ahead of the digital curve.

Armed with this knowledge, what steps should you take as a business leader to support the changing workforce and evolving customer demands?

Optimize your workplace

You can start in the office. The ability to track office space utilization metrics is an important piece of the puzzle — allowing you to understand how your office is being used. Perhaps you find that your meeting rooms remain largely unused throughout the day. Or maybe certain desk spaces are no longer being used as your employees travel and work remotely.

Also, keep in mind that it's important for employees and visitors who use the office to feel valued and have a space of their own. There are many solutions available today that can help you significantly improve your office spaces by enabling you to:

• Optimize workplaces with facilities and workplace management services and solutions.

• Create a more collaborative work environment.

• Help protect employee mail and personal items.

• Plan and execute improved customer experience strategies.

Help protect employee mail and personal items

Non-traditional collaborative workspaces can make it difficult for employees to receive their mail and store their belongings. Fortunately, there are available solutions and technologies that can provide a scalable and more secure solution to this problem.

With intelligent lockers, once mail or packages arrive, they are registered in a cloud management system and then scanned and assigned to a specific locker with a specific release code to help keep these items safe. Intelligent lockers take up a minimal amount of office space, and employees can also use them to store personal effects. Plus, these systems automatically track the delivery and notify employees when packages arrive.