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7 steps toward successful technology adoption across the insurance enterprise


See how insurers can automate to meet marketplace demands by embracing interoperability and managing technology adoption as an organizational change.

Read time: 6 minutes

Today’s insurance industry leaders face intense pressure to achieve enterprise-wide workflow automation. They understand that to stay competitive and profitable, they must streamline their operations and improve both their employee and customer experiences. They know, too, that breaking down the silos within their organization — those internal divisions between individuals, functional areas, and lines of business — is critical to achieving their automation goals.

“Insurance companies with high interoperability will experience growth exceeding 82% over the next five years.”¹

-Accenture Consulting

Meanwhile, the need to evolve continues to take on greater urgency, driven by an unmanageable volume of data, heightened security threats, growing regulations, a shrinking IT workforce, and competition from digitally savvy insurtechs, among others.

Can breaking down silos, viewing tech adoption as a true, organizational change, and placing the focus on people instead of technology, bring insurers closer to their transformation goals? That’s what we’re going to explore.

7 steps toward successful automation

Adopting technology is an organizational change

About Ricoh

Leverage actionable insights. Create more meaningful human interactions. And unleash your team’s full potential. It’s all possible when you have the right solutions, information, and expertise at hand.

At Ricoh, we believe that having access to the right information translates to better business agility, more human experiences, and the ability to thrive in today’s age of the borderless workforce. Through our people, experience, and solutions, we create a competitive advantage every day for over 1.4 million businesses around the globe.

  1. 1Accenture. Value Untangled: Accelerating Radical Growth through Interoperability. November 2022.
  2. 2McKinsey & Company. How do you measure success in digital? Five metrics for CEOs. January 29, 2021
  3. 3McKinsey and Company. Why most digital transformations fail and how to flip the odds. April 2023.

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