Addressing the challenges of cultural and organizational integration required a comprehensive, integrated solution, one component of which was the Ricoh intranet, also known as RWorld. This digital platform is available to all Ricoh employees, and is built on the same foundation as the products and services we sell—being able to access information when you need, where you need it and how you need it. The idea is that for workers to make the best possible business decisions, they must be able to access, share and transform information in any format, at any time, no matter where they are. It’s a concept built for a new world of work dominated by remote workers and new technologies.
RWorld allows Ricoh employees to do that, by enabling them to follow colleagues, connect as teams, and participate in discussions with anybody in the company to collaborate, share best practices, and quickly search for and find the information they need. The goal was to make RWorld a place where employees wanted to go, rather than a place employees are forced to visit. To do that, it was imperative that RWorld be a technology where it was easy to get the information you need, whether it was benefits information or launch materials for a new product or service.