My dad worked for nearly 40 years as a dentist, all before the advent of cloud storage.
That means that all of his patient files were kept in boxes marked by letter of the alphabet and year —and there were tons of them. It became a family endeavor to manage all of those records, and inevitably, some slipped through the cracks.
Though it may sound dull, records management is a vitally important part of any business. Not doing it right can cost a lot of money in lost productivity, compliance issues, exposure to liability or lawsuits and security breaches. Thankfully, records management today has improved significantly since those days of pen and paper.