Reason 1: True document management is about data capture. Better data capture fuels efficiencies and improves patient care. Consider the faxed document that may take 24 hours or more to reach the right provider. With effective document management strategies, that same data can be captured in the EHR and usable within minutes of its receipt.
Reason 2: Effective document management positively impacts market position and physician recruitment. Point-of-entry data capture demonstrates a commitment to using technology to support efficiency and care quality—both crucial aspects of accountable care organizations (ACOs) and other value-based arrangements. Plus, highly credentialed physicians are naturally drawn to progressive, data-empowered organizations.
Reason 3: Accurate data exchange increases staff efficiency. Verifying insurance eligibility by phone or waiting for paper Explanation of Benefits (EOB) statements by mail are examples of slow, labor-intensive processes. When this same data is transferred electronically, processes are faster and, in many cases, information is more accurate.