Traditionally, the relationship between a law firm and the client has almost exclusively involved an individual attorney: each attorney owned the book of business and could, if departing your firm, take clients with him or her. Now, you can benefit from intelligent workflows and smart technologies that optimize your legal practices — helping you to retain clients through change.

Savvy firms are fighting the trend by redefining the client relationship and thereby retaining business. Here are four ways to do that.

Focus on team effort. Rather than having one engagement partner own the relationship, spread client exposure to others members of the firm, including attorneys of a variety tenure, age, specialization and background. That not only broadens the relationship with the client, but also gives more opportunity and more responsibility to younger attorneys, which just might help keep them from departing the firm with the engagement partner or for another opportunity.

Use technology and policy to create stronger links with clients and to temper attorney attitudes about their work product. You might arrange a meeting between your firm’s general counsel and the client’s in house counsel, for example, to review policies for retaining, coding and archiving documents. Such a meeting not only impresses a client with your attention to detail, it also creates closer personal and technical ties. If the client is happy with how the firm manages and secures their confidential records, they are less likely to go to the effort, expense and trouble of moving them to another firm. In fact, the technology and policies at a company play a major role in employee decisions to take data when they leave a firm, according to a recent survey³ by Biscom, a vendor of secure communications technology. The survey uncovered that one in four employees take sensitive company data when leaving a job. Most of them indicate they take their own work product and don’t feel wrong in doing so, primarily because their company did not have strong policies or technology in place to prevent it.

Educate your clients about all of your firm’s practice areas. You may be handling employment issues, such as sexual harassment suits, for a software company. But who handles their intellectual property business? Are they even aware of your IP practice? With corporations reducing and consolidating their legal spend, not to mention their recent willingness to switch outside counsel, your client may be eager to move more business to your firm. But that won’t happen unless they are informed about all of your expertise.