Healthcare leaders, take heed. Research conducted by The Beryl Institute1 shows that consumers view patient experience as a significant factor in healthcare decisions.
“With the research showing an increasing focus and investment in patient experience and consumers reflecting that the patient, resident and family experience is significant, we are truly entering an era where we can say without hesitation that patient experience matters,” said Jason Wolf, president of The Beryl Institute, which is an independent, non-vendor or provider-related community dedicated to bringing together the many voices, views and perspectives on improving the patient experience.