4 tips to better prioritize the patient experience in healthcare

One of the most important things a healthcare organization can do to improve patient experience is streamline organizational workflows so that the right information – whether structured or unstructured – gets to the right place at the right time. Each engagement along that continuum, whether positive or negative, directly impacts your organization’s quality of care indicators for better or worse. 

Relying on your Electronic Health Record (EHR) to store, organize and interpret your data is not always the most efficient way to gather information. Separate IT solutions for EHRs and analytics can help to collect more accurate information to better understand your data. It can also help to see if solutions “abide by the rules of the road,” so to speak, for data interoperability. If your chosen IT solutions can easily talk to and share data with other technologies, then it can help your information flow much more smoothly. 

Consistent, accurate staff training is another key component that can help you deliver a high-quality patient experience. Helping your staff to stay up to date with the latest training tools, legislation and regulations can help to provide a positive patient experience.

Patients are affected by every interaction they have with your organization – from the moment they first contact your office to well after care is administered. Giving them easy access to information, as well as accurate information, ultimately has a direct impact on patient experience. Being able to smoothly capture, access and share the right data at the right time, regardless of device, inevitably improves the quality of care, which is the ultimate patient experience goal.