Enhancing the Citizen Experience

Citizens' experience with antiquated government infrastructure is often both frustrating and underwhelming — leaving citizens with a lack of trust and transparency in their government. The problem is that customer experience programs in government generally lack enterprise-wide consistency across all human touchpoints. Rather than continue to create disparate systems, state and local governments now strive to provide one single portal or view of the citizen that enables various government agencies to act as one entity. All state documents, government agency records — any contact a citizen has with a government entity can now be stored in a single portal. In doing so, citizens must be central to the creation of digital government solutions which need to be tracked and measured to ensure their effectiveness.

Use our hybrid cloud technology and receive a full range of services from the "do-it-yourself" model to a full Ricoh managed model — enabling you to chose the level of service you need. Our Managed Cloud Services can help you create a custom solution that addresses your specific requirements in a secured, flexible, scalable, and intuitive environment using hybrid cloud technology. Additionally, Sitecore — a powerful web content management service — offers analytics capabilities that can help you create a more personalized experience for your users. Now you can serve up the right content in the right format at the right time, based on powerful individual user analytics capabilities.

Furthermore, RICOH Analytics Services create a single point of data aggregation from an array of data sources. Now you can focus on the process of finding and determining relevant data, aggregating and modeling that data and using it on an ongoing basis to pinpoint data driven savings and improvement opportunities. Our goal is to enable you to stay in control of your sensitive information.