Enabling Shared Services

A lack of transparency and trust in state and local governments puts pressure on CIOs to improve the poor customer awareness culture within their organizations. For this reason, many agencies are turning to shared services to cut down costs and to build a better customer experience.

The shared service business model

Shared services is a business model that is centered around the customer and put in place to rebuild trust between citizens and local government. It allows city and state governments to facilitate the joining of different services and/or departments — rather than owning a bunch of disparaged systems. In order to make this happen, agencies must improve their back end system to properly connect to one another. When done correctly, shared services hold the potential for faster decision making, more information policy making and improved resource alignment with agency missions and goals.

We offer a managed service model where we can help oversee and maintain enterprise cloud services, infrastructure services, data transformation services and systems. As a result, your company resources will now have the time to focus on strategic agency missions. Specifically, we can assist SLG customers with the planning, preparation and execution of large or small projects so that they are done within budget, correctly and on time.

With so much technology available at our fingertips, it's no wonder government agencies have difficulty knowing what technology will work best for their needs. Our Technology Support Services help government put the right technology in place, optimize the technologies and simplify device management for employees. What's more, RICOH Service Advantage enables government organizations to leverage our extensive network of resources to deliver exceptional services to your customers without the typical required up-front capital costs.