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Support & Downloads

Receive support your way, anytime.

Downloads and Support

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How to install drivers

 

Eliminate print servers with the PrintUp app

Ricoh multifunction printers with Smart Operation Panels integrate with Microsoft® Universal Print for simple, secured printer management (including mixed device environments) without the hassle of print server management.
 
 
 
 
 

More downloads

 
  • Universal Print Driver
    Enables users to use various printing devices.
  • Device Software Manager
    Detects the applicable MFPs and printers on your network or connected PCs via USB.
  • Citrix Support
    A single, intelligent advanced driver, which can be used across your fleet of multifunction and laser printers.
  • Legacy InfoPrint Workgroup Printer Support
    Get support for legacy and discontinued IBM/InfoPrint workgroup and industrial printers.
  • IWB Lt OP
    Connect with PC, iPad, Android, and other Ricoh IFPDs to collaborate with remote locations.
  • Scan to Folder Configuration Tool 
    The Scan to Folder Configuration Tool is a support tool that helps customers easily set up the environment for scanning documents on the MFP and sending them to a folder on the PC.
  • Device Manager NX Lite
    Simplify printer monitoring and management of your multifunction device fleet.
  • Printer Driver Packager NX
    A tool for IT managers to customize and package printer drivers to control printer driver settings.
  • Print Cloud Virtual Driver
    Print driver to submit jobs from anywhere to be released from any Ricoh Smart Integration enabled multifunction printer. Compatible with PC and Mac.
 
Important Note: Please read Software License Agreement before proceeding with any downloads.
 
 
 

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Additional Support

 

Additional Support

 
 
 
 

  • Knowledge Base

    Find answers to your questions about Ricoh devices and related third-party products by searching our online database anytime.  

    Ricoh Knowledge Base

  • Safety Data Sheets

    Search this site by product category and product name to find safety data sheets for North America.                                               

    SDS

  • Service Request App

    Download the app free from the Ricoh Application Site on your Smart Operation Panel.                                                                                    

    Ricoh Service Request App

 
All Alerts & Security Vulnerabilities - includes Ripple20 Treck TCP/IP Stack 
End of support of Windows 7 software included on Ricoh products and services
MP W8140 in Office Environment – Right Angle

Commercial & Industrial Printing Support

Commercial & Industrial Printing Support: 877-318-8968

 

InfoPrint Workgroup and Industrial Printers Product Support

 

Infoprint Support & Supplies: 888-426-7746

 

Software Support Handbook

 

Important Note: Please read Software License Agreement before proceeding with any downloads.

 
 

Technical support and service

 

Technical support and service

 

Product support

For projectors, desktop and HotSpot printers, video conferencing equipment and interactive whiteboards, call the help desk at 800-742-6438.

Consumer digital camera and support

Find product downloads, customer care and more.

Secure fax

Call the technical support line at 800-333-2679.

Commercial and industrial print support

For continuous feed, cut-sheet and wide-format printers, call 877-318-8968.

Ricoh Dynamic Capture
For camera imaging support, submit a support request or call 714-361-3855.

 
 

Sales and general inquiries

 

Sales and general inquiries

 
Products and solutions
Phone: 800-637-4264
Monday - Friday 8:00 AM - 5:00 PM EST
Ricoh Dynamic Capture
5 Dedrick Place
West Caldwell, NJ 07006
Customer service email: dynamic.capture@ricoh-usa.com
Visit the website

Production print
Phone: 1-800-63-RICOH (74264)
Monday - Friday 8:00 AM - 5:00 PM EST

Semiconductors by Ricoh Electronic Devices
675 Campbell Technology Parkway
Suite 200
Campbell, CA 95008
Phone: 408-610-3105
Email: edd@ricoh-usa.com
Visit the website to view our semiconductor products

 
 

Regional dealer office locations (dealer sales only)

 

Regional dealer office locations (dealer sales only)

 
East

5 Dedrick Place
West Caldwell, NJ 07006
Phone: 973-882-2000
Fax: 973-808-7523
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West
1123 Warner Avenue
Tustin, CA 92780
Phone: 714-689-6808
Fax: 714-689-6657
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South

4667 North Royal Atlanta Drive
Tucker, GA 30084
Phone: 770-495-4123
Fax: 770-495-4199
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Midwest
101 N. Wacker Dr. Ste 1100
Chicago, IL 60606
Phone: 312-416-1966
Fax: 312-987-1068
Map It

 
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