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RICOH MP C3504 Color Laser Multifunction Printer

MP C3504

Color Laser Multifunction Printer

ID: 417450

Make every color collaboration more personal and productive

 

This product is no longer available for purchase

Select from the options below for support and more

An all-in-one device that makes every task productive

Use the Ricoh MP C3504 color laser multifunction printer (MFP) to print, copy, scan and fax information quickly. Grab files from the server, cloud or your personal mobile device and send them anywhere in moments with a wide range of convenient scan-to capabilities. Or scan two-sided hardcopy documents at 180 images per minute (ipm) from the Single Pass Document Feeder (SPDF). For printing with fewer delays, you can store up to 3,000 files on the integrated document server and add optional trays to extend paper capacity to 4,700 sheets.

Make your point with color

Impress your audience with 1200 dpi resolution and precise reproduction on brochures, presentations and other documents up to 12" x 18" and on thicker stocks (up to 300 gsm). Recreate professional-grade RGB, CMYK and PANTONE® colors at an everyday low price with the new optional Fiery® Controller. You can even use the MFP to create larger poster-size banners — without investing in a wide-format printer.

Be smart, simplify

Accommodate the way you work with the 10.1" Wide Super VGA Smart Operation Panel, using the same pinch-and-flick, drag-and-drop and swipe scrolling control found on today's smartphones and tablets. Choose from multiple user interfaces, easy-to-access one-step controls, information-rich widgets and more — all designed to reduce repetitive manual steps. You can even add optional software applications to streamline your more complex document workflows. The all-digital user interface offers straightforward, intuitive navigation so you can tap into more details and check and change settings instantly.

Go your own way

Use the one-touch controls on the Smart Operation Panel to create shortcuts for the tasks you perform regularly. For example, ID Card Copy copies the front and back sides onto one side of a sheet of paper, saving you time. For more workflow apps, just download them from the Ricoh Application Site and put them directly on the Home Screen for immediate access.

Polish up with document finishing options

Choose from a wide range of automated document finishers to match your unique paper handling requirements. Use the Hybrid Stapleless + Stapler Finisher to automate production on both smaller jobs without staples and larger jobs with staples, and meet even the fastest turnaround times using less labor and fewer supplies.

Mobile print options for working on the go

You can send print jobs to the Ricoh MP C3504 multifunction laser printer directly from your mobile device without investing in extra utilities, drivers and software. Download the RICOH Smart Device Connector app to grab digital files from the cloud or addresses from your personal contact list, and send them from the MFP to any destination at any time.

Track your progress with printer management and cost control options

With user authentication, every user has to log on to the multifunction device via personal passcode or billing code. Embedded Near Field Communication (NFC) capability also allows users to log in with a proximity card when you add an optional NFC Card Reader. Deploy optional third-party accounting software for chargebacks or optional printer management software to track everything remotely with automated alerts and monitoring updates. For more complicated troubleshooting, our support desk can operate and configure your smart operation panel remotely and identify problem areas for you.

Conserve power with an energy-efficient printer

Thanks to an innovative built-in motion detection sensor, you can promptly start key-input operation upon touching the panel screen to wake the MFP from sleep mode. Take advantage of a Typical Electricity Consumption of 1.3kWh/week — to reduce your energy costs. Lower your environmental impact through an EPEAT® Gold rating and ENERGY STAR™ certification.
infovisual-environment-2

Need more information?

Learn more about the RICOH MP C3504 Color Laser Multifunction Printer and how it may fit your business.

Engine/General Specifications

Configuration

Console

Scanning Element

Full Color CCD

Printing Process

4-Drum Method

Fusing Process

QSU-DH Fusing System

Control Panel

10.1" Smart Operation Panel

Color / Black & White

Color

Output Speed Copy/Print

35 ppm B&W & FC (LTR)

First Page Out Time

Color: 7.1
B&W: 4.6 seconds

Warm-Up Time

25 seconds

Recovery Time From Sleep Mode

Approximately 1.0 second (motion sensor activated)

Resolution

600 dpi

System Memory

2 GB

Maximum Copy Quantity

Up to 999 copies

Duplexing

Automatic (Standard)

Original Capacity: 220 sheets
Original Size: 5.5" x 8.5" - 11" x 17" (A5 - A3)
Paper Weight:
Simplex: 11 - 34 lb. Bond (40 - 128 g/m2)
Duplex: 14 - 34 lb. Bond (52 - 128 g/m2)

Document Feeder Capacity

Standard: 500 sheets
Maximum: 1,625 sheets

Zoom Range

25% - 400% in 1% increments

Exposure Adjustment

Automatic & Manual

Original Type

Sheets/Books

Maximum Original Size

Up to 12" x 17" (305 x 432 mm) via Exposure Glass

Supported Paper Sizes

1st Paper Tray: 8.5" x 11" (A4)
2nd Paper Tray: 5.5" x 8.5" - 12" x 18" (A6-A3), Envelopes
Bypass: Up to 12" x 18", Envelopes
Custom Sizes: Width: 3.5" - 12.6" (90 - 320 mm), Length: 5.8" - 49.6" (148 - 1260 mm)

Supported Paper Weights

Standard Trays: 16 - 80 lb. Bond/166 lb. Index (60 - 300 g/m2)
Bypass Tray: 14 - 80 lb. Bond/ 166 lb. Index (52 - 300 g/m2)
Duplex Unit: 14 - 68 lb. Bond/142 lb. Index (52 - 256 g/m2)

Supported Paper Types

Plain, Recycled, Special Paper 1-3, Letterhead, Cardstock, Preprinted Paper, Bond Paper, High-Gloss Coated Paper, Color Paper, Envelopes, Coated, Labels* & OHP*

Standard Paper Capacity

Standard: 2 x 550 sheets + 100-Sheet Bypass Tray

Maximum Paper Capacity

Maximum: 4,700 sheets (w/Tandem LCT + Side LCT)

Standard Output Capacity

Standard: 500 sheets
Maximum: 1,625 sheets

Maximum Monthly Volume

20000

Power Source

120V - 127V, 60Hz, 15A

Typical Electricity Consumption (TEC)

1.3 kWh/week

Power Consumption

1,584W; Sleep Mode: .83W

EPEAT status

Gold

Dimensions W x D x H

26.3" x 29.1" x 47.5" (668 x 738 x 1205 mm)

Weight

223 lbs. (101 kg)

 

*Bypass Tray Only
**Typical Electricity Consumption by ENERGY STAR Qualified Imaging Equipment Test Procedure

Printer Specifications

Processor Speed

Intel Atom Processor Bay Trail 1.33 GHz

Hard Disk Drive

250 GB Standard

Interfaces

Gigabit Ethernet x 1 (1000Base-T/100Base-TX/10Base-T)
USB 2.0 Type A x 3 (2 ports on back of machine, 1 port on operation panel)
SD Card slot on operation panel

Network Protocol

TCP/IP (IPv4, IPv6)

Supported Operating Systems

Windows XP/Vista/7/8/Server 2003/R2/ Systems Server 2008/R2/Server 2012/R2, Mac OSX10.6 or later, Citrix MetaFrame/Presentation Server/XenApp 5.0, 6.0, 6.5, UNIX Filter for Sun Solaris, HP-UX, SCO OpenServer, RedHat Linux, IBM AIX, SAP R/3

Device Management Utilities

Device Manager NX Series, Web Image Monitor, @Remote

Printer Languages

Standard: PCL5c, PCL6, PDF
Optional: Adobe PostScript3, PictBridge, XPS

Font Support

Standard: PCL: 45 Scalable fonts + International 13 fonts
Optional: PostScript 3: 136 Roman fonts

Print Resolution

1200 x 1200 dpi

Security Features

DataOverwriteSecurity System (DOSS), HDD Encryption, User Codes, SNMP v3 Support, Encryption, Locked Print, User Authentication, 802.1x Wired Authentication, Quota Setting/Account Limit, Digitally Signed PDF, and more

Scanner Specifications

Scan Speed BW Full Color

200/300 dpi: 110 ipm Simplex/180 ipm Duplex

Scanning Resolution

B&W and FC scanning at 100 – 600 dpi, Up to 1200 dpi for TWAIN scanning

Scan Area

11.7" x 17" (297 mm - 432 mm)

File Formats

Single/Multi-Page TIFF, PDF, High Compression PDF & PDF/A Single Page JPEG

Scan Modes

B&W Text
B&W Text/Line Art
B&W Text/Photo
B&W Photo
Grayscale
Full Color Text/Photo
Full Color Glossy Photo
Automatic
Color Selection (ACS)

Scan-to-Email (with LDAP support)
Scan-to-Folder (SMB/FTP/NCP*)
Scan-to-URL
Scan-to-Media (USB/SD Card)
Network TWAIN Scanning

Document Server Specifications

Capacity

175 GB of 250 GB HDD allocated for document storage

Maximum Stored Documents

3,000 documents

Maximum Pages/Document

2,000 pages (per document)

Maximum Page Capacity

9,000 pages (all stored documents)

Max Number of Folders

200

Fax Specifications

Type

ITU-T (CCITT) G3

Circuit

PSTN, PBX

Fax Resolution

200 x 100 dpi, 200 x 200 dpi, 400 x 400 dpi (with optional SAF memory)

Compression Method

B&W TIFF: MH, MR, MMR, JBIG2
Full-Color: JPEG

Scanning Speed

Up to 81 spm

Modem Speed

33.6K - 2,400 bps w/Auto Fallback

Transmission Speed

G3: Approximately 2 seconds/page (JBIG)

SAF Memory

Standard: 4 MB (approx. 320 pages)
Optional: 64 MB (approx. 4,800 pages) with optional SAF memory

Memory

4 MB (approx. 320 pages)

Memory Backup

1 hour

Max Auto Dials

2000

Group Dials

100 Group Dials

Additional Modes

LAN Fax
Internet Fax (T.37)
IP Fax (T.38)

Additional Features

Notes

See Accessories Tab for a complete list of options

 

Download Drivers

Download and install the print driver and associated software for your device. This link can also be used to update your existing print driver.

 

Device Software Manager

Easily and automatically install the latest drivers for your Ricoh product.

 

Universal Print Driver

Ricoh's Universal Print Driver provides a single intelligent advanced driver, which can be used across your fleet of Multifunction Products and Laser Printers.

 

@Remote

Maintain your devices — automatically gain insight, improve uptime and reduce your fleet costs with RICOH @Remote.

 

Myricoh

If you are a current Ricoh Customer, you can use MyRicoh to get support for your products, purchase supplies, and much more.

 

Warranty Registration

Register your Ricoh product in order to receive service and support.

 

RICOH Application Site

Download free apps to your MFP’s Smart Operation Panel for a more efficient print, copy and scan experience.

 

How-To-Videos

Learn about common tasks, topics and features as explained in more than 150 short video tutorials for our most popular devices.

Questions and Answers

Start typing your question and we'll check if it was already asked and answered. Learn More
Browse 22 questions Browse 22 questions and 23 answers
how do i turn off the sound?
A shopper on Oct 10, 2017
BEST ANSWER: Hello,

The following link will walk you through turning off the sound.
http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001062/0001062260/view/trouble/int/0046.htm?&seek=adjusting%20volume

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
How do I change the toner for this printer?
A shopper on Aug 1, 2017
BEST ANSWER: Hello,

The attached link is a how to video on how to change the toner.

http://www.tsrc.ricoh-usa.com/public/how-to-videos/ricoh/bsv2.asp?bsvVideoBYcb57=D238&Model=MP%20C3004,%20MP%20C3504,%20MP%20C4504,%20MP%20C6004,%20MP%20C2004

** Please note, you may have to copy and paste this link.

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com

Thanks
how do I set the paper tray so It doesn't pull from another tray when one tray is empty?
Rosanne P on Aug 8, 2017
BEST ANSWER: Hello Rosanne,

Here is the information you are looking for.
To best approach to keep a machine from using a tray with specialty paper loaded is to set that tray so it won't be automatically selected. This can be done under User Tools, System Settings, Tray Paper Settings. Choose the tray for which the setting is to be made and set "Apply Auto Paper Select" to "Off". The tray will no longer participate in auto selection; therefore when the tray being used runs out of paper, the tray you've programmed will not be chosen as a source. This programmed tray can still be selected but this will have to be done manually whether copying (via pressing the tray icon on the control panel) or printing (via making the tray selection within the printer driver).

Thank you
Is there a setting to automatically collate/sort when copying?
V Y on Jul 13, 2018
BEST ANSWER: Hello,

The machine can be set to automatically sort when copying. After selecting Sort, and before making any other settings, you can program this selection as the machine's default. The following links are to the sections of the online user guide where each item is described

Sort - http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001069/0001069817/view/copy/int/0056.htm

Changing Defaults - http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001069/0001069817/view/intro/int/default.htm?&seek=program%20as%20default

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
How do we decrease the beep volume?
Karen S on Jun 22, 2018
BEST ANSWER: Hello,

The following link will walk you through adjusting the sound.
http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001062/0001062260/view/trouble/int/0046.htm?&seek=adjusting%20volume

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
Can you use Kodak inkjet photo paper with this printer?
Beth N on Jun 13, 2018
BEST ANSWER: Hello,

Below are the types of paper supported by this printer.
Plain, Recycled, Special Paper 1-3, Letterhead, Cardstock, Preprinted Paper, Bond Paper, High-Gloss CoatedPaper, Color Paper, Envelopes, Coated, Labels* & OHP*
Typically Ink Jet paper should only be used in an ink jet machine, as they are made to with stand certain temperatures.

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
How to remove names from scan frequent list on MP C3504?
j s on Feb 27, 2018
BEST ANSWER: Hello,

I am attaching a link to instructions that will walk you through this. http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001062/0001062260/view/netsys/int/0232.htm?&seek=remove%20from%20frequent%20

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
Trying to print an Excel workbook in color..73 pages..go in and change color from black and white to color..prints first page of workbook in color and the rest in black and white..How do I change the settings so the entire workbook prints in color?
A shopper on Dec 6, 2017
BEST ANSWER: Hello,

There is a hierarchy of command/control with respect to printing. That hierarchy or order is: Application (ex. Excel) at the top, then print driver, then device. This isn't absolute as there are commands that an application can make that neither the driver nor machine may be able to fulfill; but on the main, that order is the way printing works. This gives insight into the problem described which is a known issue with Excel. Excel only applies the driver settings that have been made to the currently active worksheet (link 1 below). Excel will only send 2 neighboring worksheets (ex sheet 1 and sheet 2) to the print driver as a single job if certain settings for each sheet are identical (ex. resolution, color mode, copies, duplex). If they are not identical, they will be treated as separate jobs thus with different settings. The links below are to the Microsoft knowledgebase articles that explain some of this behaviour and what can be done to correct it.

1. http://support.microsoft.com/kb/169033/en-us
2. http://support.microsoft.com/kb/168563/en-us

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
Hello We have an MP C3504 ex. printer. How can you scan several separate Pdfs at once to be sent to separate recipients?
Louise P on Nov 17, 2017
BEST ANSWER: Hello,

1. If the question is how to send separate pdfs (PDF A, PDF B, PDF C) to separate recipients (PDF A to Recipient A, PDF B to Recipient B, etc) in one session, this cannot be done. The scenario presented above would require individual transmission sessions for each file/pdf.

2. If the question is how to send the separate files (PDF A, PDF B, PDF C) to a group of recipients (PDF's A, B and C to Group X) , this can be done in one transmission session. The following links should be helpful: the first is to the entry on Ricoh customer knowledgebase that guides through setup and use of scan to email. The section entitled "Basic Procedure for Sending Scan Files by Email" references selecting multiple destinations. The second link is to the online user manual and specifically to the section for sending emails. It also touches on selecting multiple destinations.

Thank you
Does this model support wireless/WLAN printing?
Mikeegee on Nov 14, 2017
BEST ANSWER: Hello,

Yes, there is an optional interface unit available to allow for wireless printing. You will need to work with your rep to order this.

For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.ricoh-usa.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.

Thank you
Does printing in color with some of the pages black and white use color toner for those black and white pages?
A shopper on Oct 20, 2017
BEST ANSWER: Hello,

Yes, it is possible to use the color toner when printing a document in Black & White. If you want to conserve your color toner, I have a attached a link that will walk you through those steps.
http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001062/0001062260/view/ps3/int/0027.htm?&seek=black%20toner%20only

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
We have the C3504 and the Cyan is out, is there a way to print in only B & W while we wait for the replacement toner?
Ben H on Oct 2, 2017
BEST ANSWER: Hello,

There are a couple of ways to do that, depending on how you are set up.

Printing:
http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001062/0001062260/view/ps3/int/0027.htm?&seek=default%20black

Using PCL 6 Driver
http://support.ricoh.com/bb_v1oi/pub_e/oi/0001069/0001069987/VD2417002A_05/D2417002A.pdf

User Tools - under User Authentication Management
http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001062/0001062260/view/netsys/int/0084.htm?&seek=black%20and%20white

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
How do I change the paper type to glossy? The Quality and Media option menu is not in the print box.
Chris on Sep 15, 2017
BEST ANSWER: Hello,

The machine-side settings for a given tray can be made using the following links. The printer driver's properties will have the corresponding settings. It is important to know that the paper weight of the stock being used must be within the machine's specifications - simply setting the machine and driver for glossy will not overcome its inability to handle paper it isn't intended to. Those paper weights as they are associated with a given setting are found/listed at the Tray Paper Settings link provided below:

Accessing User Tools - http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001062/0001062260/view/netsys/int/0001.htm
Tray Paper Settings - http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001062/0001062260/view/netsys/int/paper.htm

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
I just had a punch unit installed on the MP C3504. While I can punch from the copier, the punch option doesn't show up in the printer configuration. I get a message that the finisher is not installed. How can I use the punch from the printer?
Joyce S on Aug 14, 2017
BEST ANSWER: Hello,

The attached link will walk you through how to use the punch option. http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001069/0001069817/view/copy/int/0066.htm

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
When scanner feature is used,how can I clear history from display?
A shopper on Aug 10, 2017
BEST ANSWER: Hello,

This article should help you. http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001062/0001062260/view/security/int/0208.htm?&seek=scan%20history

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
can i block history display on scanner mode?
A shopper on Aug 10, 2017
BEST ANSWER: Hello,

No, I am sorry that is not possible.

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
Hello, we have a MP C3504 printer and we would like to know how we can scan and send a bulk of pages at once, converting every page to a single pdf file. For example, if we scan 50 pages, every page will be sent to the sender as a separate pdf file in the same email. Is this possible? Thanks in advance, Carly.
A shopper on Aug 4, 2017
BEST ANSWER: Hello,

It is possible to have each page of a document that is being scanned to be converted into an individual pdf attachment. This is done by selecting Single Page PDF under the File Type programming. The following links should prove helpful with the process.

Procedure for specifying the file type (classic) - http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001062/0001062260/view/scanner/int/0152.htm
Specifying the File Type - http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001062/0001062260/view/scanner/int/0151.htm

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com

Thank you
I am scanning a black and white PDF with some red ink. When I scan the document to my email, some red ink will show up but some does not. I have my setting on auto color. Any idea why the red ink does not pick up every time?
A shopper on Aug 1, 2017
BEST ANSWER: Hello,

For this issue, I would contact our support team. They can be reached via click to chat at www.myricoh.com or by calling 1-800-456-6457

Thank you
What is the replacement model for MPC3502 and MPC 3503?
mike d on May 10, 2017
BEST ANSWER: Hello,

The MP C3504 is the replacement for both the MP C3502 and MP C3503

For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.Ricoh-USA.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.

Thank you
how do i setup staple feature?
A shopper on Mar 29, 2017
BEST ANSWER: Hello

With an optional finisher installed, this machine can staple individual sets when printing multiple sets.
If the PCL 6 printer driver is used, Staple can be specified in the "Staple:" list on the [Frequently Used Settings] tab or in the [Finishing] menu on the [Detailed Settings] tab. If the PCL 5c printer driver is used, it can be specified in the [Setup] tab. For printing methods, see the printer driver Help. See more: http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001062/0001062260/view/printer/int/staple.htm?&seek=staple

If you have any other questions, please contact the support team via chat on Myricoh.com https://www.myricoh.com/OA_HTML/ibeCAcdLogin.jsp

Thanks!
What is the monthly duty cycle on the machine?
A shopper on Mar 23, 2017
BEST ANSWER: Hello,

This machine has an average impression volume of 5,000 and a maximum of 20,000 per month.

For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.Ricoh-USA.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.

Thank you
What type of paper does the banner take?
A shopper on Mar 9, 2017
BEST ANSWER: Hello,

I believe you are asking about the bypass tray, if so the bypass tray can accommodate Up to 12" x 18", Envelopes. The weight of paper through bypass tray 14 – 80 lb. Bond/ 166 lb. Index (52 – 300 g/m2)

For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.Ricoh-USA.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (http://dealer.Ricoh-USA.com) to find out more.

Thank you